General Manager

Pizza Hut; Spruce Pine (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Pizza Hut is seeking a Restaurant General Manager (RGM) to drive financial and operational performance by leading a team in Spruce Pine, NC. You will oversee all staff, hire and train, manage the P&L, scheduling, inventory, and safety compliance, and partner with marketing to grow sales while maintaining brand standards.

The role requires ServSafe certification, MSM Course 10, strong leadership, and a hands-on approach to provide exceptional guest experiences and a positive workplace culture.

Qualifications

• ServSafe certified and able to manage food safety standards.
• MSM Course 10 completion or equivalent leadership training.
• Proficient with Microsoft Office and store systems.
• Experience managing P&L, inventory, and scheduling.
• Reliable transportation and valid driver's license.

Responsibilities

• Oversee all staff and operations with an entrepreneurial mindset.
• Hire, train, and build a bench of shift leaders and team members.
• Own and promote a positive restaurant culture and employee experience.
• Maintain customer service standards and safety compliance.
• Manage inventory, forecasting, and scheduling processes.
• Drive sales and partner with marketing to grow the business.
• Ensure store meets brand standards and safety regulations.
• Lead career development and performance management for staff.

Skills

Staff management

Customer service

Leadership

Operations

Communication

Education

ServSafe Certification

MSM Course 10

Tools

Microsoft Office

Hutlink

Pizzapedia

Job description

Position: Pizza Hut Restaurant General Manager (RGM)Job Summary:Reports to District Manager –Drive the Financial and Operational Performance for Your Store by Empowering and Engaging Your Team to Grow Each Day. Create a Culture That Aligns with Tasty Hut, LLC Core Values and Ensures Operational Excellence.Pay Rate(If Applicable):Duties/ResponsibilitiesOversee All Staff and Operations in Your Restaurant with an Entrepreneurial MindsetHire, Train, Build a Bench of Shift Leaders and Team Members in RestaurantOwn and Promote Positive Restaurant Culture and Employee Experience (Live Life Unboxed!)Maintain Excellent Customer Service StandardsEnforce and Follow Pizza Hut Service Principals(Deliver it Fast, Make Food We are Proud to Service, Service with a Smile)Responsible for Oversight and Execution of All Store Inventory, Forecasting, Scheduling ProcessesEnsure All Teams Members Have the Tools and Knowledge Necessary for SuccessPartner with Field Marketing Manager and Director of Field Compliance to Grow Sales and Partner with CommunityDevelop a Store Team that Has High Customer Satisfaction ResultsEnsure Restaurant Meets/Exceeds All Tasty Hut, LLC and Pizza Hut Brand Standards and Processes(Food, Restaurant and Driver Safety, CHAMPS, Brand Standards, FSSC, CORE)Work with District Manager to Keep Facility Up to Standard and in Good RepairResponsible for Restaurant P&L ManagementEvaluate and Improve Operational and Financial Performance of RestaurantCommunicate Company Initiatives and Programs to Restaurant TeamsOwn the Career Development and Performance Management Process for Restaurant Team (MSM)Expert Knowledge and Utilization of Pizza Hut Provided Tools (Hutlink, Learning Zone, Pizzapedia)Executes all Pizza Hut Provided Training Material and Courses, Follows Up with Store TeamsCompliant with All Laws and RegulationsEnsures a Safe Work Environment is Provided in RestaurantMaintains a Clean, Organized Restaurant That Meets All Health and Safety RegulationsDemonstrate Trade Area KnowledgeManage and Maintain Positive Vendor RelationshipsBrand Steward for Pizza Hut BrandMaintain Restaurant CalendarManages and adheres to Tasty Hut, LLC Handbook and PoliciesEffectively Communicates and Executes Company Initiatives by Managing Performance of Restaurant TeamMaintains Professional Image and Highly Ethical Conduct as Representative of Tasty Hut, LLCExhibit Tasty Hut, LLC Core Values and Work Daily to Fulfill Mission and VisionOther Duties as AssignedTraining/Requirements.Be A Customer Maniac! - All RolesServSafe CertifiedLead On! Shift LeaderMSM Course 10Proficient at Microsoft OfficeLead On! General Manager and Computer basicsReliable TransportationCommunicate, Give FeedbackValid Driver's License and Car Insurance RequiredAdhere to GM Schedule Requirements (Peak Hours)Motor Vehicle Record Check