General Manager

America's Pizza Company, LLC; Blowing Rock (NC); On-site; USD 70,000 - 90,000; Full time

Job summary

Pizza Hut is seeking a Restaurant General Manager (RGM) to drive financial and operational performance. Reports to District Manager. You will empower and engage your team, deliver exceptional customer service, and uphold brand standards.

You will manage P&L, schedule, inventory, and partner with field marketing. Must lead, coach, and develop store teams to achieve top results.

Qualifications

• Experience leading a high-volume restaurant.
• Strong leadership and coaching skills.
• Proven ability to manage P&L and drive results.
• Excellent communication and customer service.
• Compliance with health and safety regulations.

Responsibilities

• Oversee all staff and operations with an entrepreneurial mindset.
• Hire, train, and build a bench of shift leaders and team members.
• Promote positive restaurant culture and employee experience.
• Maintain excellent customer service standards.
• Enforce and follow brand standards and service principals.
• Manage store inventory, forecasting, and scheduling processes.
• Ensure teams have tools and knowledge for success.
• Partner with district and field teams to grow sales.

Skills

Staff Leadership

Customer Service

Operations Management

P&L Management

Team Development

Education

Serv Safe Certification

Tools

Hutlink

Pizzapedia

Learning Zone

Microsoft Office

Job description

Position: Pizza Hut Restaurant General Manager (RGM)

Job Summary

Reports to District Manager -

Position: Pizza Hut Restaurant General Manager (RGM)

Job Summary

Reports to District Manager -

Drive the Financial and Operational Performance for Your Store by Empowering and Engaging Your Team to Grow Each Day. Create a Culture That Aligns with Tasty Hut, LLC Core Values and Ensures Operational Excellence.

Pay Rate(If Applicable)

Duties/Responsibilities

• Oversee All Staff and Operations in Your Restaurant with an Entrepreneurial Mindset
• Hire, Train, Build a Bench of Shift Leaders and Team Members in Restaurant
• Own and Promote Positive Restaurant Culture and Employee Experience (Live Life Unboxed!)
• Maintain Excellent Customer Service Standards
• Enforce and Follow Pizza Hut Service Principals
• (Deliver it Fast, Make Food We are Proud to Service, Service with a Smile)
• Responsible for Oversight and Execution of All Store Inventory, Forecasting, Scheduling Processes
• Ensure All Teams Members Have the Tools and Knowledge Necessary for Success
• Partner with Field Marketing Manager and Director of Field Compliance to Grow Sales and Partner with Community
• Develop a Store Team that Has High Customer Satisfaction Results
• Ensure Restaurant Meets/Exceeds All Tasty Hut, LLC and Pizza Hut Brand Standards and Processes
• (Food, Restaurant and Driver Safety, CHAMPS, Brand Standards, FSSC, CORE)
• Work with District Manager to Keep Facility Up to Standard and in Good Repair
• Responsible for Restaurant P&L Management
• Evaluate and Improve Operational and Financial Performance of Restaurant
• Communicate Company Initiatives and Programs to Restaurant Teams
• Own the Career Development and Performance Management Process for Restaurant Team (MSM)
• Expert Knowledge and Utilization of Pizza Hut Provided Tools (Hutlink, Learning Zone, Pizzapedia)
• Executes all Pizza Hut Provided Training Material and Courses, Follows Up with Store Teams
• Compliant with All Laws and Regulations
• Ensures a Safe Work Environment is Provided in Restaurant
• Maintains a Clean, Organized Restaurant That Meets All Health and Safety Regulations
• Demonstrate Trade Area Knowledge
• Manage and Maintain Positive Vendor Relationships
• Brand Steward for Pizza Hut Brand
• Maintain Restaurant Calendar
• Manages and adheres to Tasty Hut, LLC Handbook and Policies
• Effectively Communicates and Executes Company Initiatives by Managing Performance of Restaurant Team
• Maintains Professional Image and Highly Ethical Conduct as Representative of Tasty Hut, LLC
• Exhibit Tasty Hut, LLC Core Values and Work Daily to Fulfill Mission and Vision
• Other Duties as Assigned

Training/Requirements.

• Be A Customer Maniac! - All Roles
• Serv Safe Certified
• Lead On! Shift Leader
• MSM Course 10
• Proficient at Microsoft Office
• Lead On! General Manager and Computer basics
• Reliable Transportation
• Communicate, Give Feedback
• Valid Driver's License and Car Insurance Required
• Adhere to GM Schedule Requirements (Peak Hours)
• Motor Vehicle Record Check