General Manager

Pizza Hut; Black Mountain (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Pizza Hut in Black Mountain, NC is seeking a Restaurant General Manager (RGM) to drive financial and operational performance by empowering and engaging the team. You will own staffing, training, and a culture that aligns with Pizza Hut standards while delivering exceptional guest experiences.

The role reports to the District Manager and focuses on growth of sales, quality of service, and adherence to brand policies.

Qualifications

• ServSafe certified and leadership training completed.
• Experience in high-volume restaurant operations.
• Strong financial and P&L understanding.

Responsibilities

• Oversee all staff and operations in the restaurant.
• Hire, train, and build a bench of shift leaders and team members.
• Own and promote a positive restaurant culture and employee experience.
• Maintain excellent customer service standards.
• Enforce and follow Pizza Hut service principles.
• Responsible for store inventory, forecasting, and scheduling.
• Partner with Field Marketing and Compliance to grow sales.
• Develop a store team with high customer satisfaction results.
• Ensure brand standards, safety, and health regulations are met.
• Lead P&L management and drive financial performance.
• Communicate initiatives and manage performance of the team.
• Exhibit core values of Tasty Hut, LLC in daily work.

Skills

People leadership

P&L management

Customer service

Operations management

Forecasting

Communication

MS Office

Vendor relationships

Tools

Hutlink

Pizzapedia

Learning Zone

MS Office

Job description

Position: Pizza Hut Restaurant General Manager (RGM)Job Summary:Reports to District Manager –Drive the Financial and Operational Performance for Your Store by Empowering and Engaging Your Team to Grow Each Day. Create a Culture That Aligns with Tasty Hut, LLC Core Values and Ensures Operational Excellence.Pay Rate(If Applicable):Duties/ResponsibilitiesOversee All Staff and Operations in Your Restaurant with an Entrepreneurial MindsetHire, Train, Build a Bench of Shift Leaders and Team Members in RestaurantOwn and Promote Positive Restaurant Culture and Employee Experience (Live Life Unboxed!)Maintain Excellent Customer Service StandardsEnforce and Follow Pizza Hut Service Principals(Deliver it Fast, Make Food We are Proud to Service, Service with a Smile)Responsible for Oversight and Execution of All Store Inventory, Forecasting, Scheduling ProcessesEnsure All Teams Members Have the Tools and Knowledge Necessary for SuccessPartner with Field Marketing Manager and Director of Field Compliance to Grow Sales and Partner with CommunityDevelop a Store Team that Has High Customer Satisfaction ResultsEnsure Restaurant Meets/Exceeds All Tasty Hut, LLC and Pizza Hut Brand Standards and Processes(Food, Restaurant and Driver Safety, CHAMPS, Brand Standards, FSSC, CORE)Work with District Manager to Keep Facility Up to Standard and in Good RepairResponsible for Restaurant P&L ManagementEvaluate and Improve Operational and Financial Performance of RestaurantCommunicate Company Initiatives and Programs to Restaurant TeamsOwn the Career Development and Performance Management Process for Restaurant Team (MSM)Expert Knowledge and Utilization of Pizza Hut Provided Tools (Hutlink, Learning Zone, Pizzapedia)Executes all Pizza Hut Provided Training Material and Courses, Follows Up with Store TeamsCompliant with All Laws and RegulationsEnsures a Safe Work Environment is Provided in RestaurantMaintains a Clean, Organized Restaurant That Meets All Health and Safety RegulationsDemonstrate Trade Area KnowledgeManage and Maintain Positive Vendor RelationshipsBrand Steward for Pizza Hut BrandMaintain Restaurant CalendarManages and adheres to Tasty Hut, LLC Handbook and PoliciesEffectively Communicates and Executes Company Initiatives by Managing Performance of Restaurant TeamMaintains Professional Image and Highly Ethical Conduct as Representative of Tasty Hut, LLCExhibit Tasty Hut, LLC Core Values and Work Daily to Fulfill Mission and VisionOther Duties as AssignedTraining/Requirements.Be A Customer Maniac! - All RolesServSafe CertifiedLead On! Shift LeaderMSM Course 10Proficient at Microsoft OfficeLead On! General Manager and Computer basicsReliable TransportationCommunicate, Give FeedbackValid Driver's License and Car Insurance RequiredAdhere to GM Schedule Requirements (Peak Hours)Motor Vehicle Record Check