General Manager

GOEBEL FIXTURE COMPANY; Raynham (MA); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Earned paid time off

Medical/dental/vision insurance

401k with employer match

Employee discounts at participating酒店

Job summary

Giri Hotels in Raynham, MA, seeks an experienced General Manager to oversee day-to-day hotel operations at Home2 Suites Raynham. The GM will supervise staff, assist guests, and uphold service standards within budget constraints.

This full-time on-site role requires hospitality leadership, strong guest service, and effective communication to achieve profitability and guest satisfaction.

Qualifications

• 5+ years in hospitality field.
• Experience in a managerial role overseeing a team.
• Ability to communicate effectively with guests, management and staff.
• Strong customer service orientation.
• Proficiency in English.
• Will be able to work weekends and holidays.
• Willingness to learn hotel systems (PMS, OTAs, POS, Outlook).
• Must stand for long periods and lift up to 50 lbs.

Responsibilities

• Lead and manage all aspects of hotel operations to deliver guest satisfaction.
• Oversee Front Desk, Reservations, Housekeeping and other departments.
• Interface with guests daily and resolve concerns.
• Plan budgets, payroll, and improve systems and revenue with regional leadership.
• Monitor performance and ensure profitability.
• Ensure compliance with hotel policies and regulations.
• Coordinate with corporate departments to complete procedures.
• Support HR functions, staff development and retention.
• Develop knowledge of local market and community opportunities.
• Ensure exceptional guest experiences at all times.

Skills

Hospitality management

Customer service

Communication

Independent work

English proficiency

Education

Tools

PMS

POS

Microsoft Outlook

Job description

• Base Pay $65,000.00 - $75,000.00 / Year

Contact information

• Phone [phone]
• Email [e-mail]

Description

We are seeking an experienced General Manager to plan and oversee day-to-day operations at Home2 Suites Raynham. The General Manager will supervise personnel, help with guests, and ensure that our guests have an excellent experience at the hotel. Our ideal candidate is enthusiastic about providing exceptional customer service while adhering to hotel budget and quality standards.

This is a full time position located in Raynham, MA.

Summary

Job Description

We are seeking an experienced General Manager to plan and oversee day-to-day operations at Home2 Suites Raynham. The General Manager will supervise personnel, help with guests, and ensure that our guests have an excellent experience at the hotel. Our ideal candidate is enthusiastic about providing exceptional customer service while adhering to hotel budget and quality standards.

This is a full time position located in Raynham, MA.

Work Performed

As General Manager, you are responsible for leading and managing all aspects of the hotel operation and for delivering results that contribute to the vision and overall success of the hotel. In this role, you are expected to hit hotel targets, manage profitability, and deliver an excellent guest experience.

• Oversee day-to-day operation of the hotel and maintain all standards of guest service
• Oversee the Front Desk, Reservations, and Housekeeping, and any other relevant departments
• Interface with guests on a daily basis and resolving any concerns that may arise
• Work with Regional Manager and Vice President of Operations to plan budgets, payroll, and improve systems and revenue
• Assess and adjust performance throughout the year to stay profitable
• Ensure adherence to hotel and company policies and/or procedures
• Coordinate with corporate departments to ensure completion of all procedures, including accounting, accounts payable, etc.
• Facilitate the hotel's human resources functions, such as HR administration, turnover control, staff motivation, and employee development and retention
• Develop a strong knowledge of local market (demand generators, competitor strategy, and community impact/involvement opportunities)
• Ensure that all local, state, and federal rules and regulations, as well as any hotel policies and practices, are followed
• Ensure that each guest experience exceeds expectations

Requirements

• 5 or more years of experience working in the hospitality field
• Previous experience in a managerial role overseeing a team, preferably in hospitality
• Ability to communicate accurately and effectively in verbal and written form with guests, management, and associates. Respond accurately and timely to provide information.
• Ability to understand and provide excellent customer service
• Maintain a friendly, cheerful and courteous demeanor at all times
• Must be responsible and be able to work independently
• Ability to learn applicable systems (PMS, OTAs, POS, Microsoft Outlook + Suite, and more)
• Ability to stand for long periods of time
• Ability to lift/push up to 50 lbs
• Must be able to work onsite at the hotel location
• Ability to cover shifts as needed for associates
• Hours required: Full time includes weekends and holidays
• Proficiency in the English language

Additional Preferred Skills/Qualities

• Strong attention to detail
• Second language is a plus, preferably Spanish or French

Compensation

$65,000 - $75,000 Annually

• Earned paid time off
• Employer-contribution medical/dental/vision insurance
• Optional life insurance
• Short term/Long term disability
• Optional 401k with employer match
• Employee discounts at participating hotels
• Option to sign up for on-demand pay with DailyPay
• Refer a friend – get paid extra when they join our team!
• Bonuses for name recognition and guest score
• Opportunities to grow – one of the fastest-growing hotel companies

About Home2 Suites by Hilton Raynham

Our all-suite hotel is on Route 44, 30 minutes from Boston. Find great shopping just three miles away at Silver City Gallery Mall or browse for bargains down the street at Raynham Flea Market. Enjoy our fitness center and heated indoor pool as well as free WiFi and breakfast. Our pet-friendly suites include kitchens and ample workspace.

About Giri Hotels

Headquartered in Quincy, MA, Giri Hotels owns and operates more than 50 hotels in New England.

We are a growing company that embraces change, maintains a service mindset, and prioritizes the 'big rocks' - our most impactful tasks and projects. At our core, Giri Hotels is a hospitality company, and all members of our team share a sense of cooperation and respect with our guests and one another.

You are right for the team if you are:

• Happy – nice to be around and friendly
• Humble – willing to learn
• Helpful – team player, always willing to pitch in, looking for ways to be productive

Giri Hotel Management has been recognized for its growth in the hospitality industry. We are proud to have achieved #23 on the Top Owners & Developers list and #55 on the Top Management Companies list in Hotel Business's annual rankings. These rankings, based on the annual revenues and number of rooms and properties managed, demonstrate our company's continuing expansion and growth.

Giri Hotels provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.