Assistant General Manager

GIRI Hotels; Ogunquit (ME); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Earned paid time off

Medical/dental/vision insurance

Life insurance

Short term/Long term disability

401k with employer match

Employee discounts at participatinghot

Job summary

Giri Hotels in Ogunquit, ME, is seeking an Assistant General Manager to help lead the resort operations and drive guest satisfaction while upholding company standards. The role requires a proven hospitality leadership background and onsite work with flexible hours.

You will oversee Front Desk, Reservations, Food & Beverage and Housekeeping, coordinate with department heads, and ensure adherence to policies, procedures, and a high standard of guest service.

Qualifications

• 2+ years of experience in Hotel/Resort management.
• At least 1 year of restaurant management.
• Managerial experience overseeing a team in hospitality.
• Effective verbal and written communication with guests and staff.

Responsibilities

• Assist General Manager in day-to-day resort operations and guest service standards.
• Oversee Front Desk, Reservations, Food & Beverage, and Housekeeping.
• Interface with guests daily and resolve concerns promptly.
• Collaborate with department heads to monitor performance and profitability.
• Ensure adherence to hotel policies and corporate procedures.
• Coordinate with accounting and HR functions as needed.
• Support staff development, retention, and motivation.
• Ensure compliance with local/state/federal rules and resort policies.
• Maintain knowledge of restaurant operations and guest experience.
• Cover shifts and adapt to varying hours as required.

Skills

Communication skills

Customer service

Leadership

Team management

English proficiency

Tools

PMS

OTAs

POS

Microsoft Outlook

Job description

Work Performed

As Assistant General Manager, you are responsible for effectively assisting the General Manager with leading and managing all aspects of the resort operation and for delivering results that contribute to the vision and overall success of the resort.

• Assist General Manager in the day-to-day operation of the resort in maintaining all standards of guest service
• Assist General Manager to oversee the Front Desk, Reservations, Food & Beverage, and Housekeeping, and any other relevant departments
• Interface with guests on a daily basis and resolving any concerns that may arise
• Collaborate with the General Manager and department heads to assess and adjust performance throughout the year to stay profitable
• Interface with General Manager with regard to all property activities to ensure adherence to hotel and company policies and/or procedures
• Coordinate with corporate departments to ensure completion of all procedures, including accounting, accounts payable, etc.
• Facilitate the resort's human resources functions, such as HR administration, turnover control, staff motivation, and employee development and retention
• Ensure that all local, state, and federal rules and regulations, as well as any resort policies and practices, are followed
• Ensure that each guest experience exceeds expectations
• Build and maintain working knowledge of restaurant operations

Requirements

• 2 or more years of experience in Hotel/Resort management
• Must have at least 1 year of restaurant management
• Previous experience in a managerial role overseeing a team, preferably in hospitality
• Ability to communicate accurately and effectively in verbal and written form with guests, management, and associates. Respond accurately and timely to provide information.
• Ability to understand and provide excellent customer service
• Maintain a friendly, cheerful and courteous demeanor at all times
• Must be responsible and be able to work independently
• Ability to learn applicable systems (PMS, OTAs, POS, Microsoft Outlook + Suite, and more)
• Ability to stand for long periods of time
• Ability to lift/push up to 50 lbs
• Must be able to work onsite at the hotel location
• Ability to cover shifts as needed for associates
• Hours required: Full time 40 Hours Morning (AM);Afternoon (PM);Evening;Must be flexible;Weekends/ Holidays
• Proficiency in the English language

Additional Preferred Skills/Qualities

• Strong attention to detail
• Second language is a plus, preferably Spanish or French

Compensation

$70,000 Annually

• Earned paid time off
• Employer-contribution medical/dental/vision insurance
• Optional life insurance
• Short term/Long term disability
• Optional 401k with employer match
• Employee discounts at participating hotels
• Option to sign up for on-demand pay with DailyPay
• Refer a friend – get paid extra when they join our team!
• Bonuses for name recognition and guest score
• Opportunities to grow – one of the fastest-growing hotel companies

About Giri Hotels

Headquartered in Quincy, MA, Giri Hotels owns and operates more than 50 hotels in New England.

We are a growing company that embraces change, maintains a service mindset, and prioritizes the 'big rocks' - our most impactful tasks and projects. At our core, Giri Hotels is a hospitality company, and all members of our team share a sense of cooperation and respect with our guests and one another.

You are right for the team if you are:

• Happy – nice to be around and friendly
• Humble – willing to learn
• Helpful – team player, always willing to pitch in, looking for ways to be productive

Giri Hotel Management has been recognized for its growth in the hospitality industry. We are proud to have achieved #23 on the Top Owners & Developers list and #55 on the Top Management Companies list in Hotel Business's annual rankings. These rankings, based on the annual revenues and number of rooms and properties managed, demonstrate our company's continuing expansion and growth.

Watch A Brief Video To Learn More About Us

Giri Hotels provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.