Hotel General Manager: Guest Experience & Growth Leader

GIRI Hotels; Raynham (MA); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental/vision insurance

Life insurance

Disability insurance

401k with match

Employee discounts

Job summary

Home2 Suites by Hilton Raynham is seeking a General Manager to plan and oversee daily hotel operations, supervise staff, and ensure an outstanding guest experience on-site in Raynham, MA. The role requires leadership across Front Desk, Reservations, Housekeeping, and related departments.

You will work with regional leadership on budgets, payroll, and revenue optimization while maintaining high service standards and adherence to company policies.

Qualifications

• 5+ years of hospitality experience and at least 1 year in a managerial role.
• Strong customer service focus and guest satisfaction mindset.
• Ability to manage budgets, payroll, and revenue.
• Excellent communication skills, both verbal and written.
• On-site leadership and team motivation.
• Ability to learn systems (PMS, OTAs, POS, MS Office).
• Must be able to stand for long periods and lift up to 50 lbs.

Responsibilities

• Lead and manage all aspects of hotel operation to deliver results.
• Oversee Front Desk, Reservations, Housekeeping, and other departments.
• Interface with guests daily and resolve concerns.
• Plan budgets, payroll, and improve systems and revenue in collaboration with Regional leadership.
• Ensure adherence to policies and procedures and hotel standards.
• Coordinate with corporate to complete accounting, AP, and HR processes.
• Oversee HR functions like recruitment, turnover control, and staff development.
• Develop knowledge of local market and competitive landscape.

Skills

Guest service leadership

Staff supervision

Budget & profitability

Communication (oral & written)

Hospitality operations

PMS/OTAs/POS

MS Outlook + Suite

Tools

PMS

OTAs

POS systems

Microsoft Outlook

Microsoft Office

Job description

Home2 Suites by Hilton Raynham is seeking a General Manager to plan and oversee daily hotel operations, supervise staff, and ensure an outstanding guest experience on-site in Raynham, MA. The role requires leadership across Front Desk, Reservations, Housekeeping, and related departments.

You will work with regional leadership on budgets, payroll, and revenue optimization while maintaining high service standards and adherence to company policies.