General Manager

GIRI Hotels; Raynham (MA); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental/vision insurance

Life insurance

Disability insurance

401k with match

Employee discounts

Job summary

Home2 Suites by Hilton Raynham is seeking a General Manager to plan and oversee daily hotel operations, supervise staff, and ensure an outstanding guest experience on-site in Raynham, MA. The role requires leadership across Front Desk, Reservations, Housekeeping, and related departments.

You will work with regional leadership on budgets, payroll, and revenue optimization while maintaining high service standards and adherence to company policies.

Qualifications

• 5+ years of hospitality experience and at least 1 year in a managerial role.
• Strong customer service focus and guest satisfaction mindset.
• Ability to manage budgets, payroll, and revenue.
• Excellent communication skills, both verbal and written.
• On-site leadership and team motivation.
• Ability to learn systems (PMS, OTAs, POS, MS Office).
• Must be able to stand for long periods and lift up to 50 lbs.

Responsibilities

• Lead and manage all aspects of hotel operation to deliver results.
• Oversee Front Desk, Reservations, Housekeeping, and other departments.
• Interface with guests daily and resolve concerns.
• Plan budgets, payroll, and improve systems and revenue in collaboration with Regional leadership.
• Ensure adherence to policies and procedures and hotel standards.
• Coordinate with corporate to complete accounting, AP, and HR processes.
• Oversee HR functions like recruitment, turnover control, and staff development.
• Develop knowledge of local market and competitive landscape.

Skills

Guest service leadership

Staff supervision

Budget & profitability

Communication (oral & written)

Hospitality operations

PMS/OTAs/POS

MS Outlook + Suite

Tools

PMS

OTAs

POS systems

Microsoft Outlook

Microsoft Office

Job description

We are seeking an experienced General Manager to plan and oversee day-to-day operations at Home2 Suites Raynham. The General Manager will supervise personnel, help with guests, and ensure that our guests have an excellent experience at the hotel. Our ideal candidate is enthusiastic about providing exceptional customer service while adhering to hotel budget and quality standards.

This is a full time position located in Raynham, MA.

Work Performed

As General Manager, you are responsible for leading and managing all aspects of the hotel operation and for delivering results that contribute to the vision and overall success of the hotel. In this role, you are expected to hit hotel targets, manage profitability, and deliver an excellent guest experience.

• Oversee day-to-day operation of the hotel and maintain all standards of guest service
• Oversee the Front Desk, Reservations, and Housekeeping, and any other relevant departments
• Interface with guests on a daily basis and resolving any concerns that may arise
• Work with Regional Manager and Vice President of Operations to plan budgets, payroll, and improve systems and revenue
• Assess and adjust performance throughout the year to stay profitable
• Ensure adherence to hotel and company policies and/or procedures
• Coordinate with corporate departments to ensure completion of all procedures, including accounting, accounts payable, etc.
• Facilitate the hotel's human resources functions, such as HR administration, turnover control, staff motivation, and employee development and retention
• Develop a strong knowledge of local market (demand generators, competitor strategy, and community impact/involvement opportunities)
• Ensure that all local, state, and federal rules and regulations, as well as any hotel policies and practices, are followed
• Ensure that each guest experience exceeds expectations

Requirements

• 5 or more years of experience working in the hospitality field
• Previous experience in a managerial role overseeing a team, preferably in hospitality
• Ability to communicate accurately and effectively in verbal and written form with guests, management, and associates. Respond accurately and timely to provide information.
• Ability to understand and provide excellent customer service
• Maintain a friendly, cheerful and courteous demeanor at all times
• Must be responsible and be able to work independently
• Ability to learn applicable systems (PMS, OTAs, POS, Microsoft Outlook + Suite, and more)
• Ability to stand for long periods of time
• Ability to lift/push up to 50 lbs
• Must be able to work onsite at the hotel location
• Ability to cover shifts as needed for associates
• Hours required: Full time includes weekends and holidays
• Proficiency in the English language

Additional Preferred Skills/Qualities

• Strong attention to detail
• Second language is a plus, preferably Spanish or French

Compensation

$65,000 - $75,000 Annually

• Earned paid time off
• Employer-contribution medical/dental/vision insurance
• Optional life insurance
• Short term/Long term disability
• Optional 401k with employer match
• Employee discounts at participating hotels
• Option to sign up for on-demand pay with DailyPay
• Refer a friend – get paid extra when they join our team!
• Bonuses for name recognition and guest score
• Opportunities to grow – one of the fastest-growing hotel companies

About Home2 Suites by Hilton Raynham

Our all-suite hotel is on Route 44, 30 minutes from Boston. Find great shopping just three miles away at Silver City Gallery Mall or browse for bargains down the street at Raynham Flea Market. Enjoy our fitness center and heated indoor pool as well as free WiFi and breakfast. Our pet-friendly suites include kitchens and ample workspace.

About Giri Hotels

Headquartered in Quincy, MA, Giri Hotels owns and operates more than 50 hotels in New England.

We are a growing company that embraces change, maintains a service mindset, and prioritizes the 'big rocks' - our most impactful tasks and projects. At our core, Giri Hotels is a hospitality company, and all members of our team share a sense of cooperation and respect with our guests and one another.

You are right for the team if you are:

• Happy – nice to be around and friendly
• Humble – willing to learn
• Helpful – team player, always willing to pitch in, looking for ways to be productive

Giri Hotel Management has been recognized for its growth in the hospitality industry. We are proud to have achieved #23 on the Top Owners & Developers list and #55 on the Top Management Companies list in Hotel Business's annual rankings. These rankings, based on the annual revenues and number of rooms and properties managed, demonstrate our company's continuing expansion and growth.

Watch A Brief Video To Learn More About Us

Giri Hotels provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.