Assistant General Manager

GIRI Hotels; Lebanon (NH); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

401k with employer match

DailyPay option

Employee discounts at participating호텔s

Job summary

Residence Inn Lebanon in Lebanon, NH is seeking an experienced Assistant General Manager to support the General Manager in planning and overseeing daily hotel operations. The role emphasizes guest satisfaction and budget adherence, with on-site responsibilities and leadership of hotel teams.

The candidate will supervise Front Desk, Reservations, and Housekeeping, interact with guests, and help drive profitability while maintaining brand standards and compliance with company policies.

Qualifications

• 2+ years in hospitality management or supervisory roles.
• Experience overseeing Front Desk, Reservations, and Housekeeping preferred.
• Strong customer service focus and ability to exceed guest expectations.
• Ability to communicate clearly with guests, management, and staff.

Responsibilities

• Assist General Manager in day-to-day hotel operations.
• Oversee Front Desk, Reservations, and Housekeeping as needed.
• Interface with guests to address concerns and ensure satisfaction.
• Collaborate with department heads to maintain profitability and standards.
• Ensure compliance with policies and procedures and HR activities.
• Coordinate with corporate for accounting and payroll processes.

Skills

Hospitality experience

Managerial experience

Customer service

Communication skills

PMS / OTAs / POS / Microsoft Outlook

Team leadership

Tools

PMS systems

MS Outlook

POS systems

Job description

We are seeking an experienced Assistant General Manager to help our General Manager plan and oversee day-to-day operations at Residence Inn Lebanon. When the General Manager is unavailable, you will supervise personnel, help with guests, and ensure that our guests have an excellent experience at the hotel. Our ideal candidate is enthusiastic about providing exceptional customer service while adhering to hotel budget and quality standards.

This is a Full Time position located in Lebanon, NH.

Work Performed

As Assistant General Manager, you are responsible for effectively assisting the General Manager with leading and managing all aspects of the hotel operation and for delivering results that contribute to the vision and overall success of the hotel.

• Assist General Manager in the day-to-day operation of the hotel in maintaining all standards of guest service
• Assist General Manager to oversee the Front Desk, Reservations, and Housekeeping, and any other relevant departments
• Interface with guests on a daily basis and resolving any concerns that may arise
• Collaborate with the General Manager and department heads to assess and adjust performance throughout the year to stay profitable
• Interface with General Manager with regard to all property activities to ensure adherence to hotel and company policies and/or procedures
• Coordinate with corporate departments to ensure completion of all procedures, including accounting, accounts payable, etc.
• Facilitate the hotel's human resources functions, such as HR administration, turnover control, staff motivation, and employee development and retention
• Ensure that all local, state, and federal rules and regulations, as well as any hotel policies and practices, are followed
• Ensure that each guest experience exceeds expectations

Requirements

• 2 or more years of experience working in the hospitality field
• Previous experience in a managerial role overseeing a team, preferably in hospitality
• Ability to communicate accurately and effectively in verbal and written form with guests, management, and associates. Respond accurately and timely to provide information.
• Ability to understand and provide excellent customer service
• Maintain a friendly, cheerful and courteous demeanor at all times
• Must be responsible and be able to work independently
• Ability to learn applicable systems (PMS, OTAs, POS, Microsoft Outlook + Suite, and more)
• Ability to stand for long periods of time
• Ability to lift/push up to 50 lbs
• Must be able to work onsite at the hotel location
• Ability to cover shifts as needed for associates
• Hours required: Full Time 45-50 hours per week for shifts Must be flexible; Weekends/ Holidays
• Proficiency in the English language

Additional Preferred Skills/Qualities

• Strong attention to detail
• Second language is a plus, preferably Spanish or French

Compensation

$55,000 - $60,000 Annually

• Earned paid time off
• Employer-contribution medical/dental/vision insurance
• Optional life insurance
• Short term/Long term disability
• Optional 401k with employer match
• Employee discounts at participating hotels
• Option to sign up for on-demand pay with DailyPay
• Refer a friend – get paid extra when they join our team!
• Bonuses for name recognition and guest score
• Opportunities to grow – one of the fastest-growing hotel companies

About Giri Hotels

Headquartered in Quincy, MA, Giri Hotels owns and operates more than 50 hotels in New England.

We are a growing company that embraces change, maintains a service mindset, and prioritizes the 'big rocks' - our most impactful tasks and projects. At our core, Giri Hotels is a hospitality company, and all members of our team share a sense of cooperation and respect with our guests and one another.

You are right for the team if you are:

• Happy – nice to be around and friendly
• Humble – willing to learn
• Helpful – team player, always willing to pitch in, looking for ways to be productive

Giri Hotel Management has been recognized for its growth in the hospitality industry. We are proud to have achieved #23 on the Top Owners & Developers list and #55 on the Top Management Companies list in Hotel Business's annual rankings. These rankings, based on the annual revenues and number of rooms and properties managed, demonstrate our company's continuing expansion and growth.

Watch A Brief Video To Learn More About Us

Giri Hotels provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.