General Manager

ARK; Puyallup (WA); On-site; USD 63,000 - 77,000; Full time

Job summary

ARK is seeking a dynamic General Manager to lead our busy hotel and drive guest satisfaction. You will recruit and train staff, manage all hotel departments, and ensure outstanding service. A minimum of 5 years of leadership experience in hospitality is required to align with our high standards.

The position focuses on strategic planning, revenue optimization, and creating an environment that delivers a 5-star guest experience while mentoring teams for continued growth.

Qualifications

• 5+ years of experience leading a hotel or hospitality team.
• Strong focus on guest satisfaction and service quality.
• Proven track record of managing a team and driving revenue growth.

Responsibilities

• Create a budget to maximize profit while maintaining guest satisfaction.
• Lead sales and marketing efforts for the hotel's services and amenities.
• Oversee cleanliness and upkeep of rooms, public areas, and grounds.
• Provide vision and strategy to staff to deliver exceptional guest service and financial success.

Skills

Team management

Guest service

Budgeting

Communication

Leadership

Education

High school diploma

Hospitality degree preferred

Job description

Do you flourish in a fast-paced atmosphere where you can demonstrate your leadership abilities? If this is the case, we have an excellent opportunity for you as our next general manager.

Our busy hotel requires a creative thinker who can introduce new ideas to increase revenue and establish customer relationships to encourage repeat business. You will not only lead our team, but you will also need to provide the best service to our guests. Day-to-day duties will involve hiring new employees, training them, managing all hotel departments, and guaranteeing outstanding guest satisfaction.

Our ideal candidate has 5 or more years of experience leading a hotel or hospitality team and is dedicated to providing our customers with a 5-star experience.

Compensation: $70,000 yealry

Qualifications

• High school diploma or equivalent GED; degree in hospitality or related field of study preferred
• A proven record of experience managing a team, preferably in the hospitality field, is required
• Must have a strong focus on putting the guest first with exceptional customer service experience
• Must have superb communication skills, organizational skills, and problem-solving skills
• 5+ years of experience working in a hotel or the hospitality industry required

Responsibilities

• Create a budget to maximize profit margins while keeping costs in balance with guest satisfaction and quality of services
• Lead sales and marketing efforts by developing a targeted strategy for publicizing the hotel's services and amenities
• Devise the cleanliness and upkeep of the hotel's rooms, public areas, and grounds in order to cultivate a reputation for quality
• Facilitate strategic planning, objectives, and a timetable of action for hotel department leaders that meets overall hotel goals
• Provide the vision, leadership, and strategy that inspires your staff to deliver exceptional guest service that drives financial success