Assistant General Manager

Sonesta Select Atlanta Airport North; United States; On-site; USD 50,000 - 55,000; Full time

Job summary

Sonesta Select Atlanta Airport North is seeking an experienced assistant general manager to work with the GM, plan and oversee daily operations, and cover the GM's duties in their absence. This role focuses on managing employees to ensure guests have a 5-star experience with our services.

The ideal candidate has 3+ years in hospitality management, a passion for customer service, and a bachelor's degree in hospitality management is strongly preferred.

Qualifications

• 3+ years of experience managing a team in hospitality.
• Bachelor’s degree in hospitality management or related field preferred.
• Strong guest-service focus and organizational, communication, and problem-solving skills.
• Experience analyzing department performance and budgeting.

Responsibilities

• Analyze the performance of each department, report problem areas, and make recommendations to improve profitability for hotel operations.
• Verify that all local, state, and federal laws and regulations, as well as any business or brand-specific policies and procedures, are followed.
• Facilitates management of the hotel's human resources functions, such as HR administration, turnover control, staff motivation, and employee development and retention.
• Consult with the general manager to ensure that all guest service standards are met daily.
• Compose an annual budget in coordination with department heads and the general manager, and perform audits throughout the year to ensure profitability.

Skills

Team management

Customer service

Budget management

Communication skills

Education

Bachelor's degree in hospitality management

Job description

We are looking for an experienced assistant general manager with solid leadership abilities who can grow with us. You will collaborate with our general manager to plan and oversee the hotel's daily operations and assume the GM's responsibilities in their absence. This position is responsible for managing employees and ensuring our guests have a 5-star experience with our services. Our ideal candidate is passionate about customer service while also maintaining the hotel's budget and quality standards. You must have 3 years of management experience in the hospitality industry, and a bachelor's degree in hospitality management is strongly preferred. Apply today if this sounds like an exciting new opportunity for you!

Responsibilities

• Analyze the performance of each department, report any problem areas, and make recommendations to improve profitability for hotel operations
• Verify that all local, state, and federal laws and regulations, as well as any business or brand-specific policies and procedures, are followed
• Facilitates management of the hotel's human resources functions, such as HR administration, turnover control, staff motivation, and employee development and retention
• Consult with the general manager to ensure that all guest service standards are met daily
• Compose an annual budget in coordination with department heads and the general manager, and perform audits throughout the year to ensure profitability

Qualifications

• Must have a strong focus on putting the guest first with exceptional customer service experience
• Previous experience managing a team is required; preferably in a hospitality role such as department manager
• 3+ years of experience working in a hotel or the hospitality industry required
• You must have a high school diploma or GED; bachelor’s degree in hospitality management, or a related field
• Showcase exceptional organizational, communication, and problem-solving skills

Compensation

• $50,000 - $55,000 Salary
• $50,000-$55,000 per year