General Manager

ARC Document Solutions; Newark (DE); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive medical, dental, vision,

401(k) with company matching

Supportive management team

Training and professional development

Job summary

ARC Document Solutions seeks a General Manager for National AIM Operations to oversee large-scale scanning and archiving projects across the AIM network, establishing standards and coordinating across centers and customer sites.

Lead process improvements, optimize workflows, ensure quality, and align hardware and software with ARC’s national guidelines while partnering with Sales, customers, and branch leadership.

Qualifications

• 5+ years of experience managing a commercial document scanning operation.
• Proven ability to develop process workflows and quality-control procedures.
• Deep knowledge of document imaging principles, formats, and OCR/ICR/OMR/barcode technologies.
• Strong analytical, problem-solving, and customer-facing skills.

Responsibilities

• Provide operational oversight for large scanning and archiving projects across AIM Operations Centers, regional locations, and customer sites.
• Establish and maintain best-practice standards across scanning operations.
• Optimize production workflows to maximize quality, efficiency, labor utilization, and resource management.
• Develop and maintain quality-control standards designed to minimize errors and defects.
• Review operational and production data to identify challenges and implement improvements.
• Ensure hardware and software acquisitions align with ARC’s national standards.
• Work with the AIM Sales team to plan projects, identify customer needs, develop technical solutions, calculate costs, and set timelines.
• Participate in major customer presentations, providing operational expertise and technical insight.
• Serve as a key operational contact for large AIM customers and partner with customers on scheduling and status.
• Drive process and quality improvement by establishing production standards and coordinating cross-location activities.

Skills

Leadership

Project management

Analytical skills

Customer-facing

Collaboration with Sales/Operations

Imaging technology knowledge

Workflow optimization

Education

Bachelor’s degree or equivalent

CDIA certification preferred

Related training or experience

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Access

Adobe Acrobat

Adobe Photoshop

Job description

General Manager, National Document Scanning Operations

Lead the Future of Document Imaging & Scanning Operations

ARC Document Solutions is looking for an experienced General Manager, National AIM Operations to lead and support large-scale scanning and archiving projects across our national AIM network.

This is a highly visible leadership role for someone who understands commercial document scanning, imaging technologies, production workflows, quality control, and large-scale project execution and who can translate that expertise into operational excellence and exceptional customer outcomes.

What You’ll Do

Lead National AIM Operations

• Provide operational oversight for large scanning and archiving projects across AIM Operations Centers, regional locations, and customer sites.
• Establish and maintain best-practice standards across scanning operations.
• Optimize production workflows to maximize quality, efficiency, labor utilization, and resource management.
• Develop and maintain quality-control standards designed to minimize errors and defects.
• Review operational and production data to identify challenges and implement improvements.
• Ensure hardware and software acquisitions align with ARC’s national standards.

Partner with Sales & Customers

• Work closely with the AIM Sales team to plan projects, identify customer needs, develop technical solutions, calculate costs, and establish project timelines.
• Participate in major customer presentations, providing operational expertise and technical insight.
• Serve as a key operational point of contact for large AIM customers.
• Partner with customers on production scheduling, project status, problem-solving, and other operational needs.
• Support sales teams and branch operations with customer-site needs, training, and education.

Drive Process & Quality Improvement

• Establish production and quality-control standards in partnership with AIM and branch leadership.
• Develop and implement processes that improve workflow, eliminate operational issues, and enhance quality.
• Coordinate activities across departments and locations to ensure successful project execution.

What We’re Looking For

• 5+ years of experience managing a commercial document scanning operation.
• In-depth experience with large- and small-format production document imaging technologies and solutions.
• Strong understanding of document imaging principles, imaging mechanics, file structures, file formats, OCR, ICR, OMR, barcode technologies, and related methodologies.
• Proven experience developing process workflows and quality-control procedures.
• Strong analytical, problem-solving, project management, and customer-facing skills.
• Ability to collaborate effectively with Sales, Operations, Production, and Branch leadership.
• Bachelor’s degree, four years of related training, or an equivalent combination of education and experience.
• CDIA certification or equivalent is highly preferred.
• Strong working knowledge of Microsoft Word, Excel, Outlook, Access, Adobe Acrobat, and Adobe Photoshop.

Why ARC?

At ARC Document Solutions, you’ll join a team that values innovation, responsiveness, operational excellence, and customer success.

We offer:

• Competitive compensation
• Comprehensive medical, dental, vision, and life insurance
• 401(k) with company matching
• A supportive management team invested in your success
• Training and professional development opportunities