General Manager

Harbour; New York (NY); On-site; USD 115,000 - 120,000; Full time

Job summary

A leading company in luxury furniture is seeking a General Manager for their New York showroom. This role combines leadership and frontline sales, demanding a dynamic individual dedicated to achieving sales targets and nurturing client relationships. The ideal candidate possesses extensive experience in luxury retail and a passion for design.

Qualifications

• Proven track record of exceeding sales goals and managing teams.
• Strong understanding of design trade and retail operations.
• Passion for design and luxury lifestyle.

Responsibilities

• Lead and inspire the showroom team to achieve sales targets.
• Develop client relationships through outreach and consultations.
• Oversee showroom operations and maintain brand standards.

Skills

Sales-driven

Leadership

Communication

Clienteling

Education

5–7 years in luxury retail or interior design

Tools

CRM systems

POS platforms

Inventory management tools

Job description

3 days ago Be among the first 25 applicants

We are seeking an experienced, dynamic, and sales-driven General Manager to lead our flagship New York showroom. This role blends leadership with frontline sales responsibility and requires an individual who thrives in a client-facing, high-design environment. You will be accountable for achieving sales targets, developing client relationships, managing daily operations, and inspiring a team of sales professionals.

Company Overview:

Since 1976, The Condos Family has crafted hand-made furniture in their Sydney workshop. Harrison and Nicholas’ passion for design, detail and architecture drove them to grow their father’s company Tecno Furniture, with an export arm; Harbour Outdoor. The intricate details of metalwork and craftsmanship have been carefully passed down from one generation to the next. Harbour has extended their offering to inside the home as well - step inside and view our timeless collections.

Key Responsibilities:

• Serve as the top-producing sales leader, consistently exceeding personal and showroom sales goals.
• Build strong relationships with both Trade and End User clients through proactive outreach, in-store experiences, and design consultations.
• Set the example as the Harbour Flagship in brand and client experience.

Team Management & Development:

• Lead, coach, and inspire the showroom team to achieve individual sales and collective performance targets.
• Conduct regular one-on-ones, sales training, and performance evaluations to support team growth.
• Foster a collaborative, inclusive, and design-driven culture.

Operational Excellence:

• Oversee day-to-day showroom operations including merchandising, inventory accuracy, and presentation standards.
• Partner with VP of Retail on staffing, reporting, and showroom initiatives.
• Maintain showroom cleanliness, safety, and brand aesthetic at all times.

Strategic Execution:

• Develop and implement local strategies to increase foot traffic and client engagement.
• Represent the Harbour brand at events, trade shows, and design community functions.
• Monitor market trends and customer feedback to inform sales and operational decisions.

Qualifications:

• Minimum 5–7 years of experience in luxury retail, interior design, or high-end furnishings, with at least 2 years in a leadership role.
• Proven track record of exceeding sales goals and leading high-performing teams.
• Strong understanding of the design trade and retail showroom operations.
• Excellent communication, leadership, and clienteling skills.
• Passion for design, architecture, and the luxury lifestyle market.
• Proficiency with CRM systems, POS platforms, and inventory management tools.

Harbour Outdoor is an equal opportunity employer.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Industries

  Furniture and Home Furnishings Manufacturing

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