General Manager

FirstService Residential; New York (NY); On-site; USD 110,000 - 120,000; Full time

Job summary

A leading property management company seeks a General Manager to oversee a luxury rental property in Brooklyn. The role involves managing day-to-day operations, ensuring financial goals are met, and leading a team while providing high-quality service to residents. This position requires significant experience in property management and strong leadership skills.

Benefits

Comprehensive medical plans

Paid time off and holidays

401k with company match

Qualifications

• 5-7 years experience in luxury residential property management.
• NYS Sales license required within 365 days.
• Familiarity with Rent Stabilization Law and DHCR procedures.

Responsibilities

• Oversee all staff and operations of a luxury rental property.
• Manage budgets, financial goals, and owner relationships.
• Ensure compliance with all regulatory requirements.

Skills

Communication

Leadership

Analytical skills

Problem-solving

Education

Bachelor's degree

Job description

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As a General Manager you will be responsible for managing the day-to-day operations of a new development rental property in Greenpoint, Brooklyn. The responsibilities include managing the team members, daily activities, and resources of the property to achieve established financial and operational goals. The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned to every duty.

Your Responsibilities:

• Oversee all staff and operations of a large luxury rental hi-rise, including Resident Manager, portfolio Assistant Property Manager as well as building staff.
• Manages the client/owner relationship by meeting with the owners, conducting property tours, providing updates & information about the property’s performance, and responding to owner requests as needed
• Monitor cash funds of the property.
• Participate, create, and present operational budget & business plan creation for the property.
• Meets targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner.
• Gathers, analyzes, and interprets current market and economic trends that may impact the property
• Implements short- and long-range marketing and leasing strategies to achieve property occupancy and revenue goals
• Provides input into the development of budget(s) for assigned property by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports
• Oversee the lease enforcement process by approving prospective resident applications, discounts and renewal leases, follows proper notice requirements, evicts residents, and imposes and collects fees and other charges as stated in the tenant’s lease agreement.
• Propose and manage market rate renewal offers. Generate renewal offers for all expiring leases.
• Develop and maintain a master turn list for units to be made ready.
• DHCR Registration for all units (where applicable)
• Assist and communicate with resident as needed, resident escalations.
• Respond to all communications in a timely and professional manner.
• Attend & run meetings/calls with the ownership as needed or on a regular basis.
• General oversight of construction projects, capital improvements, compliance-related corrective work including but not limited to LL11/FISP, LL84 and elevator modernizations.
• Communicate regularly with residents regarding the status of construction projects and capital improvements.
• Manage third party amenity provider
• Assure the appropriate insurance requirements are in place for all vendors via credentialing service
• Responsible for maintenance requirements of physical plant properties including but not limited to HVAC units, boilers, elevators and other building-wide infrastructure.
• Process all payables in a timely manner.
• Commencement of legal cases (non-pay, nuisance, etc).
• Commencement of collection cases.
• Responsible for monitoring illegal sublets & AirBnB rentals.
• Draft arrears reports.
• Knowledge of rent stabilization guidelines.
• Oversight of all building staff, scheduling, meetings and labor/HR related matters.
• Review and approve weekly payroll for building staff.
• Reply to social media related building reviews, i.e. Yelp, Apartments.com, Google and other relevant venues.
• Prioritizing building purchases and repairs.
• Compliance with all codes and regulatory requirements for the property, including assessing and correcting any violations received by various NYC agencies (DOB, DOHMH, FDNY, HPD and others). Responsible for taking immediate action when a violation is issued.
• Ensure implementation of safety and security safeguards and procedures are properly managed.
• Interface with internal departmental personnel (accounting, compliance, leasing, etc.).
• Act as liaison between bldg. owners, tenants, vendors and management.
• Conduct thorough interviews for potential building open positions, temp positions, etc.
• Responsible for coordination of background and drug tests of potential new hires.
• Responsible for preparation of monthly construction draw for Owner funding.
• Regularly seek, evaluate and execute methods to preserve client cash and capital and find new sources of ancillary income.
• Perform regular inspections to ensure building safety, maintenance, cleanliness, etc.
• Responsible for all tenant communication at assigned property, escalating to supervisor when appropriate.
• Lease Assignment process from start to finish.
• Sublet process from start to finish.
• Responsible for occupancy changes.
• Responsible for notifying leasing of any changes in rent roll, etc.
• Responsible for notifying tenants of NSF’s (insufficient funds).
• Maintain resident application data to ensure tenant data is updated accordingly.
• Work closely with exterminator on scheduling, unit and common area issues, bed bug tracking, etc.
• Draft and distribute memos, notices and other correspondence to tenants and vendors.
• Responsible for tracking arrears, sending arrears notices and following up with residents.
• Respond to all communications in line with FirstService Residential best practices.
• Respond to tenant complaints and follow up on nuisance issues with residents.
• Daily checking of FSR’s 24/7 Customer Care Call Center for log issues and inquiries.
• Communicate directly with ClickPay and residents to rectify any billing issues.
• Respond to all Landlord verification requests.
• Follow-up on all renewals to ensure timely responses and proper paperwork is submitted.
• Process all new leases and renewal in Yardi.
• Process all cancellations and extensions in Yardi.
• Ensure timely return of security deposits.
• Responsible for inputting ancillary charges and credits to tenant accounts.
• Prepare and send out move-in packages, and ensure a smooth resident move-in.
• Track all move outs while coordinating with the Resident Manager on any damages and key returns.
• If needed, perform all sales and leasing activities by greeting and qualifying prospects, conducting prospect tours, processing applications, and preparing the lease.
• If needed, inspect apartments prior to resident move-in and ensures apartments are in move-in ready condition.
• Expected to have a combined work schedule of weekdays and weekends as office is open 7 days a week.
• Assist with leasing activities such as, but not limited to, showing apartments, assisting leasing team and any other tasks needed to complete new tenant onboarding.

Skills & Qualifications:

• Direct Reports: Building Service Staff
• Bachelor's degree preferred.
• NYS Sales license required. Must obtain within 365 days otherwise.
• Fair housing certificate preferred. Must obtain within 180 days otherwise.
• Industry certifications such as CPM, RPA or ARM desirable.
• Five-Seven (5-7) year’s experience in New York City luxury residential rental property management, new construction lease-up/building opening experience is strongly desirable.
• Familiarity with Rent Stabilization Law and DHCR filing/administrative procedures.
• NYC HPD/HDC, NYS HFA and/or LIHTC affordable housing experience very desirable.
• Experience with Local 32BJ building staffing & prevailing wage laws

What We Offer:

As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision, life insurance, short term disability, legal, and identity theft. You will also be eligible for company paid life insurance, long term disability, and benefits from our employee assistance program. In addition, you will be eligible for paid time off, paid holidays, and a 401k with company match.

Compensation:

$110000 - $120000 / year

Seniority level

• Seniority level

  Executive

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

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