General Manager

Empowered Hospitality; New York (NY); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Opportunity to be part of a new andexc

Job summary

Empowered Hospitality in New York, NY is seeking a General Manager for our Quick Service Restaurant clients. You will lead daily store operations, drive guest satisfaction, and manage a talented FOH/BOH team to deliver consistent results.

The ideal candidate has 3+ years in food-service management, strong hospitality operations background, and proven ability to grow high-volume teams while maintaining financial controls and compliance. Flexible weekends and holidays required.

Qualifications

• 3+ years of management experience in a bakery, café, restaurant, or similar food-service environment.
• Strong hospitality/F&B operations background.
• Experience managing and developing high-volume teams.
• Working knowledge of store financials, labor, inventory, and operational controls.
• Strong communication, organization, and problem-solving skills.
• Flexible availability, including weekends and holidays.
• NYC Food Protection/DOH certification or scheduled examination.

Responsibilities

• Lead daily store operations and deliver an exceptional guest experience
• Manage, coach, train, and develop a large FOH/BOH team
• Oversee scheduling, payroll, inventory, purchasing, banking, and sales reporting
• Monitor product quality, inventory levels, sales, and waste
• Maintain food safety, sanitation, and DOH compliance
• Build a positive, accountable, and supportive team culture
• Handle guest concerns and service recovery professionally
• Support community engagement and initiatives that drive guest loyalty

Skills

Leadership

Communication

Problem solving

Organization

Customer service

Job description

Empowered Hospitality is on the lookout for rockstar General Managers for our fantastic Quick Service Restaurant clients located in New York, NY!

Key Responsibilities

• Lead daily store operations and deliver an exceptional guest experience
• Manage, coach, train, and develop a large FOH/BOH team
• Oversee scheduling, payroll, inventory, purchasing, banking, and sales reporting
• Monitor product quality, inventory levels, sales, and waste
• Maintain food safety, sanitation, and DOH compliance
• Build a positive, accountable, and supportive team culture
• Handle guest concerns and service recovery professionally
• Support community engagement and initiatives that drive guest loyalty

Ideal Candidate

• 3+ years of management experience in a bakery, café, restaurant, or similar food-service environment
• Strong hospitality/F&B operations background
• Experience managing and developing high-volume teams
• Working knowledge of store financials, labor, inventory, and operational controls
• Strong communication, organization, and problem-solving skills
• Flexible availability, including weekends and holidays
• NYC Food Protection/DOH certification or scheduled examination

What Our Clients Offer

• Competitive compensation and benefits
• Opportunity to be part of a new and exciting concept!

Empowered Hospitality and our clients are equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees.