General Manager

Fairfield Inn & Suites/Springhill Suites New York Manhattan/Times Square South; New York (NY); On-site; USD 235,000 - 255,000; Full time

Job summary

Fairfield Inn & Suites Times Square South and SpringHill Suites Times Square South in New York seek a Hotel General Manager to lead two Marriott-branded properties in the heart of Manhattan.

You will oversee daily operations, drive guest satisfaction, manage revenue and budgeting, and develop leaders across Front Office, Housekeeping, F&B, and Engineering. Marriott brand standards and urban-market experience are highly valued.

Qualifications

• Previous experience as Hotel General Manager or Assistant General Manager/Director of Operations ready for the next step.
• Marriott brand experience strongly preferred.
• Experience leading hotels in a major urban market is highly desirable.
• Strong financial acumen with experience managing budgets, forecasting, labor, and profitability.
• Demonstrated success improving guest satisfaction and operational performance.
• Exceptional leadership, communication, and team-building skills.
• A hands-on management style with the ability to lead from the front.
• Bachelor's degree in Hospitality Management, Business, or a related field preferred, or equivalent hospitality leadership experience.

Responsibilities

• Provide overall operational and strategic leadership for both hotels.
• Lead, mentor, and develop department heads and associates to build high-performing teams.
• Drive exceptional guest satisfaction and maintain strong Marriott brand standards.
• Manage financial performance, including revenue, expenses, labor, profitability, forecasting, and budgeting.
• Partner closely with Sales, Revenue Management, and other commercial teams to maximize market share and profitability.
• Monitor hotel performance and develop action plans to continuously improve operational and financial results.
• Ensure outstanding service delivery across Front Office, Housekeeping, Engineering, Food & Beverage, and other hotel operations.
• Recruit, retain, coach, and develop top hospitality talent.

Skills

Leadership

Financial acumen

Team building

Communication

Problem solving

Hands-on management

Education

Bachelor's degree in Hospitality Management

Job description

Hotel General Manager

Fairfield Inn & Suites & SpringHill Suites Times Square South | New York, NY

Lead Two Exceptional Marriott Hotels in the Heart of Manhattan!

Are you a dynamic, hands-on hospitality leader with a passion for creating memorable guest experiences, developing great teams, and delivering exceptional financial results?

We are seeking an accomplished Hotel General Manager to provide strategic and operational leadership for the Fairfield Inn & Suites and SpringHill Suites Times Square South. Located in one of the most exciting and competitive hotel markets in the world, this role offers an outstanding opportunity to lead two distinctive Marriott-branded hotels while driving performance, guest satisfaction, and team engagement.

What You'll Do

As the Hotel General Manager, you will serve as the primary leader for the hotels, overseeing all aspects of daily operations while creating a culture of accountability, teamwork, and exceptional hospitality.

You will:

1. Provide overall operational and strategic leadership for both hotels.
2. Lead, mentor, and develop department heads and associates to build high-performing teams.
3. Drive exceptional guest satisfaction and maintain strong Marriott brand standards.
4. Manage financial performance, including revenue, expenses, labor, profitability, forecasting, and budgeting.
5. Partner closely with Sales, Revenue Management, and other commercial teams to maximize market share and profitability.
6. Monitor hotel performance and develop action plans to continuously improve operational and financial results.
7. Ensure outstanding service delivery across Front Office, Housekeeping, Engineering, Food & Beverage, and other hotel operations.
8. Recruit, retain, coach, and develop top hospitality talent.
9. Maintain a strong presence throughout the hotels and lead by example with a hands-on, approachable leadership style.
10. Ensure compliance with company policies, safety standards, and all applicable regulations.
11. Build strong relationships with ownership, brand partners, guests, and the local business community.

What We're Looking For

The ideal candidate is an energetic, polished, and results-oriented hotel leader who thrives in a fast-paced urban environment.

Qualifications include:

1. Previous experience as a Hotel General Manager or an accomplished Assistant General Manager/Director of Operations ready for the next step.
2. Marriott brand experience strongly preferred.
3. Experience leading hotels in a major urban market is highly desirable.
4. Strong financial acumen with experience managing budgets, forecasting, labor, and profitability.
5. Demonstrated success improving guest satisfaction and operational performance.
6. Exceptional leadership, communication, and team-building skills.
7. A hands-on management style with the ability to lead from the front.
8. Strong problem-solving skills and the ability to make confident decisions in a fast-paced environment.
9. Bachelor's degree in Hospitality Management, Business, or a related field preferred, or equivalent hospitality leadership experience.

Why Join Us?

This is more than an opportunity to manage a hotel—it is an opportunity to lead two exciting Marriott brands in the heart of New York City. You'll have the chance to make a meaningful impact on the guest experience, develop an exceptional team, and drive the continued success of a highly visible Manhattan hotel operation.

Salary range for this position is $235-255K commensurate with experience

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete required employment eligibility verification form (Form I-9) upon hire.

Source: Hospitality Online