Dual Assistant General Manager

Dimensionhospitality; New York, Northern (NY, KY); On-site; USD 120,000 - 180,000; Full time

Job summary

Dimension Hospitality seeks a Dual Assistant General Manager to oversee operations for Homewood Suites by Hilton Carle Place and SpringHill Suites by Marriott Carle Place. You will report to the General Manager and drive guest satisfaction, revenue, and brand compliance across both properties.

You will lead and develop hotel teams, manage budgeting and performance, and ensure best-in-class service in a fast-paced, multi-brand environment.

Qualifications

• Proven hotel operations leadership across multiple properties.
• Strong focus on guest service, financial performance and brand compliance.
• Experience leading teams, recruiting and developing leaders.

Responsibilities

• Lead daily operations for two branded hotels to ensure outstanding guest service.
• Drive revenue, profitability and quality goals across both properties.
• Foster a service-driven culture with employee engagement and accountability.
• Recruit, train and develop hotel team members and department leaders.
• Ensure compliance with Hilton and Marriott brand standards and policies.
• Monitor guest feedback and implement improvement plans.
• Oversee Front Office, Housekeeping, Maintenance, and F&B as applicable.
• Manage labor costs, expenses and overall financial performance.
• Conduct property inspections for cleanliness, safety and excellence.
• Support safety, security and risk management programs.
• Partner with Sales, Revenue Management and Operations to hit targets.
• Handle guest concerns promptly and professionally.
• Prepare reports and participate in management meetings.
• Step up as acting General Manager when needed.

Skills

Hotel operations

People leadership

Brand standards

Guest service

Recruitment

Budgeting

Cross-brand experience

Education

Bachelor's degree in hospitality management

Tools

PMS systems

Microsoft Office

Reporting tools

Job description

You're a hospitality professional who thrives on creating exceptional guest experiences while driving operational excellence.

You know how to balance guest satisfaction, team development, financial performance, and brand standards across multiple properties.

If leading teams, supporting hotel operations, and helping two hotels perform at their best sounds like your next opportunity… keep reading.

The Role

As our Dual Assistant General Manager, you will provide operational leadership and support for both the Homewood Suites by Hilton Carle Place and SpringHill Suites by Marriott Carle Place. Reporting to the General Manager, you will help oversee the day-to-day operations of both hotels, ensuring outstanding guest service, team engagement, operational efficiency, and financial performance.

You’ll serve as a key leader for hotel departments, support property initiatives, and help ensure both hotels consistently achieve brand standards and business objectives.

What You’ll Be Doing

• Assist in leading the daily operations of the Homewood Suites by Hilton Carle Place and SpringHill Suites by Marriott Carle Place
• Support efforts to achieve guest satisfaction, revenue, profitability, and quality goals across both properties
• Foster a positive and service-driven culture that promotes employee engagement and accountability
• Recruit, train, coach, and develop hotel team members and department leaders
• Ensure compliance with Hilton and Marriott brand standards, company policies, and operational procedures
• Monitor guest feedback and implement action plans to enhance the guest experience
• Support departmental operations including Front Office, Housekeeping, Maintenance, Food & Beverage, and other hotel functions as applicable
• Assist in managing labor costs, expenses, and overall financial performance
• Conduct property inspections to maintain cleanliness, safety, and operational excellence
• Help oversee safety, security, and risk management programs
• Partner with Sales, Revenue Management, and Operations teams to achieve business objectives
• Handle guest concerns and service recovery situations with professionalism and urgency
• Prepare reports, participate in management meetings, and support strategic initiatives
• Assume leadership responsibilities in the absence of the General Manager

Why You’ll Love It Here

• Opportunity to help lead two well-recognized hotel brands
• Exposure to both Hilton and Marriott operating platforms and best practices
• A highly visible leadership role with opportunity for professional growth
• Collaborative culture focused on service, results, and team development
• The ability to make a meaningful impact on guest satisfaction and hotel performance

Ready to Lead the Hotel?

If you’re ready to build a strong team, elevate the guest experience, and lead a hotel you’re proud of. We’d love to meet you.

EOE

What Makes You You

• Previous hotel management experience required, preferably as an Assistant General Manager, Operations Manager, or Department Leader
• Experience working with Hilton, Marriott, or other major hotel brands strongly preferred
• Strong understanding of hotel operations, guest service, and financial management
• Demonstrated leadership skills with the ability to motivate and develop teams
• Experience managing multiple priorities in a fast-paced hospitality environment
• Ability to analyze operational and financial performance and implement effective solutions
• Excellent communication, problem-solving, and organizational skills
• Proficiency with hotel management systems, Microsoft Office, and reporting tools
• Strong commitment to guest satisfaction and service excellence
• Results-oriented with a focus on accountability and continuous improvement
• Bachelor’s degree in hospitality management, Business, or a related field preferred.
• Flexible to work any shifts including holidays, weekends, and evenings as business needs require.
• Passion for hospitality and creating unforgettable guest moments

Source: Dimension Hospitality