General Manager

WHSmith North America; New York (NY); On-site; USD 72,000 - 88,000; Full time

Job summary

A leading travel retail company in New York is seeking an experienced General Manager to oversee multiple stores. The role involves managing operations, financial performance, and team development to ensure high standards in customer service and sales. Ideal candidates will have over 3 years of multi-unit management experience and a strong understanding of retail metrics.

Qualifications

• 3+ years of multi-unit leadership experience in retail.
• Strong understanding of retail financial metrics.
• Self-motivated with excellent organizational skills.

Responsibilities

• Oversee and manage store performance.
• Recruit and develop high-performing teams.
• Ensure compliance with company policies.

Skills

Retail leadership experience

Understanding of financial metrics

Proficiency in Microsoft Office Suite

Customer service orientation

Strong communication skills

Job description

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Job Title

General Manager

Location

Job Type

Full-time

Category

Customer Service

Education

Job Description

The General Manager (GM) is responsible for ensuring the daily operations, financial success, and overall performance of assigned retail stores. Reporting to the District Manager, the GM leads and develops a team of 2-3 Store Managers, ensuring stores operate in alignment with company standards while driving sales, profitability, and team success.

Schedule: Varied

Pay: $80,000.00

Job Responsibilities:

Oversee and manage store performance, including sales, shrink control, and all controllable expenses

Recruit, hire, and develop high-performing store teams, ensuring progressive improvement in store operations

Coach and mentor Store Managers, providing guidance to improve leadership skills and business results

Maintain strong relationships with property management to address operational concerns and ensure store compliance

Ensure compliance with all company policies and procedures, holding teams accountable for execution

Utilize performance appraisals, ongoing coaching, and development plans to cultivate a high-performing management team

Ensure financial controls and accountability, maintaining accurate financial documentation and records

Foster an exceptional customer experience by ensuring stores are clean, well-stocked, and visually appealing

Communicate effectively with the District Manager, addressing any operational or employee-related issues

Partner with the Buying team to optimize inventory levels, ensuring the right stock mix to drive sales

Oversee merchandising execution, ensuring stores adhere to brand standards and visual merchandising guidelines

Lead by example, setting the tone for excellence in customer service, sales, and team engagement

Perform other duties as assigned to support company goals

Job Requirements

3+ years of multi-unit leadership experience in a retail environment

Strong understanding of retail financial metrics (KPIs, sales forecasting, inventory management, shrink control, etc.)

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)

Passion for customer service and results-driven leadership

Strong communication skills, both verbal and written

Self-motivated, highly organized, and able to manage multiple priorities efficiently

Proven ability to lead and inspire teams, fostering a positive and performance-driven work culture

About Us

WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company’s international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.

EEO/ADA/DFWP

WHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law.