General Manager

WHSmith North America

United States

On-site

USD 85,000 - 95,000

Full time

14 days+

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Benefits offered by this job

Medical insurance

Vision insurance

Paid maternity leave

401(k)

Disability insurance

Paid paternity leave

Job summary

A leading global travel retailer is seeking a General Manager to oversee daily operations at retail stores in Kansas City International Airport. The role involves managing store performance, developing high-performing teams, and ensuring compliance with company standards. Candidates should have over 3 years of multi-unit leadership experience in retail and a strong understanding of financial metrics. This full-time position offers a competitive salary and comprehensive benefits package.

Qualifications

3+ years of multi-unit leadership experience in a retail environment.
Strong understanding of retail financial metrics.
Proven ability to inspire teams and foster a performance-driven culture.

Responsibilities

Oversee and manage store performance and expenses.
Recruit and develop high-performing store teams.
Coach Store Managers to improve leadership and business results.
Ensure compliance with company policies and maintain operational standards.
Communicate effectively with the District Manager to address issues.

Skills

Leadership

Customer service

Communication

Financial metrics understanding

Organizational skills

Tools

Microsoft Office Suite

Job description

WHSmith North America provided pay range

This range is provided by WHSmith North America. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$85,000.00/yr - $95,000.00/yr

Direct message the job poster from WHSmith North America.

The General Manager (GM) is responsible for ensuring the daily operations, financial success, and overall performance of assigned retail stores. Reporting to the District Manager, the GM leads and develops a team of 2-3 Store Managers, ensuring stores operate in alignment with company standards while driving sales, profitability, and team success.

Location: Kansas City International Airport (MCI)

Job Responsibilities:

Oversee and manage store performance, including sales, shrink control, and all controllable expenses
Recruit, hire, and develop high‑performing store teams, ensuring progressive improvement in store operations
Coach and mentor Store Managers, providing guidance to improve leadership skills and business results
Maintain strong relationships with property management to address operational concerns and ensure store compliance
Ensure compliance with all company policies and procedures, holding teams accountable for execution
Utilize performance appraisals, ongoing coaching, and development plans to cultivate a high‑performing management team
Ensure financial controls and accountability, maintaining accurate financial documentation and records
Foster an exceptional customer experience by ensuring stores are clean, well‑stocked, and visually appealing
Communicate effectively with the District Manager, addressing any operational or employee‑related issues
Partner with the Buying team to optimize inventory levels, ensuring the right stock mix to drive sales
Oversee merchandising execution, ensuring stores adhere to brand standards and visual merchandising guidelines
Lead by example, setting the tone for excellence in customer service, sales, and team engagement
Perform other duties as assigned to support company goals

Job Requirements:

3+ years of multi‑unit leadership experience in a retail environment
Strong understanding of retail financial metrics (KPIs, sales forecasting, inventory management, shrink control, etc.)
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
Passion for customer service and results‑driven leadership
Strong communication skills, both verbal and written
Self‑motivated, highly organized, and able to manage multiple priorities efficiently
Proven ability to lead and inspire teams, fostering a positive and performance‑driven work culture

About Us

WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company’s international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.

EEO/ADA/DFWP

WHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law.

Seniority level