General Manager

Studio HR; Naples (FL); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Free Stretches

Commission on revenue

Growth opportunities

Ongoing training

Job summary

StretchLab is seeking a General Manager in Naples, FL to support the Area Manager in growing membership sales and strengthening the StretchLab brand in the community. You will lead the studio front desk, drive lead generation and close deals, while delivering excellent customer service and overseeing operations.

The ideal candidate loves fitness, is outgoing, and has a strong customer-service focus. A flexible schedule and ability to work under pressure are essential, with a willingness to learn

Qualifications

• Minimum 1 year of membership or commissioned sales experience.
• Goal-oriented with ability to achieve membership sales and retail.
• Ability to learn and use Club Ready software.
• Stand or sit for up to 8 hours.
• Maintain a clean, welcoming workplace.
• Hospitality-minded with strong communication skills.

Responsibilities

• Manage the studio front desk team with lead generation, follow up, and close.
• Book and confirm intro stretches.
• Greet and check-in clients and prospects entering the studio.
• Conduct tours and identify individual client needs.
• Maintain personal sales production and promote club objectives.
• Present services to current or prospective members.
• Schedule quality appointments to meet monthly sales quota and follow up on leads.
• Coordinate special events to promote the club.
• Work under Area Manager/Owners on procedures and goals; ensure studio is clean.
• Other duties as assigned.

Skills

Membership sales

Customer service

Communication

Hospitality mindset

Time management

Tools

Club Ready

Job description

Are you passionate about helping individuals achieve their wellness goals? Do you take pride in being a positive influence in someone's day? Do you possess a strong internal drive for success and excel when receiving guidance and coaching? If you answered "yes" to all these questions, we would love to connect with you!

POSITION:

The purpose of the General Manager is to assist the Area Manager in growing the studio with new membership sales by bringing new members to the studio and further developing the StretchLab brand in the community. The Sales Manager also assists with retaining current members through communication, coordination, and customer service. Fitness knowledge or background is preferred but not required!

REQUIREMENTS:

• Must have a minimum of 1 year of Membership or Commissioned Sales Experience Required
• Goal-oriented with an ability to achieve sales in memberships for one-on-one and group assisted stretch and retail
• Ability to learn and use the Club Ready software system
• Ability to stand or sit for up to 8 hours throughout the workday
• Required to clean & maintain a clean workplace environment
• Must have hospitality, customer-focused mindset
• Must have a flexible schedule
• Must have excellent communication skills in person, via phone and email
• Must be able to work under pressure and meet tight deadlines
• Must have proficient computer skills

IDEAL CANDIDATE:

• Is outgoing
• Loves fitness/wellness
• Is detail oriented
• Knows the community/area
• Want to be the face of the company
• Has ideally worked for commission before
• Has a strong customer-service focus

RESPONSIBILITIES:

• Manage the studio front desk team with the sales process of lead generation, follow up, and close
• Book and confirm intro stretches
• Manage the front desk to greet and check-in clients and prospects when they enter the studio
• Conduct tours of the studio while establishing a relationship and targeting individual’s needs and wants
• Maintain acceptable level of personal sales production
• Emphasize and enforce objectives of the club as a fitness and wellness provider
• Present available services to current or prospective members
• Book quality appointments to achieve monthly sales quota and follow-up with leads and missed intro classes
• Schedule & Participate in special events (health fairs, grand openings, marathons, and community and hospital events) as needed to promote the club
• Work under the direction of Area Manager and Owners for operational procedures and membership goals Ensure studio is clean and tidy
• Other duties as assigned

COMPENSATION & PERKS:

• Competitive compensation
• Free Stretches
• Commission paid on revenue
• Opportunity for growth
• Ongoing training

Founded in 2015 in Venice, California, StretchLab is the industry leader in offering one-on-one assisted stretching. With Co-Founders coming from the Personal Training industry, Stretch Lab has created a variety of offerings to empower clients to ‘Live Long’. StretchLab has gathered a team of experts already certified in an array of related fields - physical therapy, chiropractic medicine, yoga, Pilates, and more - and brought in the world’s leading authority on stretching and flexibility to deliver on the promise of having the finest team of stretching professionals gathered anywhere. StretchLab’s proprietary flexologist ™ training ensures that their client’s receive a world class stretching session. StretchLab currently has over 400 open locations worldwide.

We can't wait to meet you! StretchLab is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, national origin, pregnancy status, sex, age, marital status, disability, sexual orientation, gender identity, or any other characteristics protected by law.