General Manager

W3Global; Missoula (MT); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

401(k) with company match

Health insurance

PTO

Relocation assistance

Job summary

W3Global is seeking a highly motivated Grounds Maintenance General Manager for in-person leadership in Missoula, MT. You will oversee field operations, ensure top service standards, and optimize resources and schedules for efficiency.

The role requires 8+ years in grounds/field-service operations with strong financial and leadership capabilities, plus experience with institutional clients and founder-led settings. Relocation assistance may be considered.

Qualifications

• 8+ years of professional experience in commercial landscaping, grounds maintenance, or field-service operations.
• Proven track record of managing multiple field crews and supervisors.
• Strong financial acumen with profit margins and labor management.
• Leadership experience as GM or Operations Director is highly preferred.
• Experience servicing institutional or commercial clients (campuses, government facilities, Class A properties).
• High accountability and strong leadership with a low-ego approach.
• Experience in founder-led businesses is a significant plus.

Responsibilities

• Oversee all field operations including maintenance, irrigation, fertilization, pruning, and snow/ice management.
• Ensure high-quality service across commercial and residential accounts.
• Optimize routes, crew sizes, equipment use, and service schedules for efficiency.
• Lead, mentor, and hold accountable crew leaders, field supervisors, and staff.
• Recruit, hire, train, and retain a high-performing team of managers and staff.
• Manage budgets, profitability, and top/bottom-line P&L objectives.

Skills

Leadership experience

Financial acumen

Operations management

Client relationship management

Accountability

Founder-led environment experience

Tools

Routing software

Costing software

Time tracking tools

Estimating software

CRM systems

Job description

We are seeking a highly motivated and hands-on Grounds Maintenance Grounds Maintenance General Manager

Job Roles and Responsibilities

• Oversee all field operations, including maintenance, irrigation, fertilization, pruning, and snow and ice management services.
• Ensure consistent, high-quality service standards are met across all commercial and residential accounts.
• Optimize route planning, crew sizes, equipment utilization, and service schedules for maximum efficiency.
• Minimize rework, callbacks, and service gaps while seamlessly managing seasonal operational transitions.
• Lead, mentor, and hold accountable all crew leaders, field supervisors, department managers, and office staff.
• Recruit, hire, train, and retain a high-performing team of managers and key field staff.
• Implement clear performance expectations, key performance indicators (KPIs), and firm accountability structures.
• Manage the operating budget, job profitability, and comprehensive top-and-bottom-line P&L objectives.
• Control and monitor labor, overtime, fuel, and equipment costs effectively.
• Review pricing structures, manage contract scope creep, and proactively prevent margin erosion.
• Partner with ownership on financial forecasting, growth planning, and future operational scalability.
• Serve as the primary escalation point for key clients and maintain strong relationships with property managers.
• Oversee subcontractors, manage major vendor relationships, and ensure all contracts are executed accurately to scope.
• Deliver timely, accurate, and fully costed project estimates.
• Improve standard operating procedures (SOPs), checklists, and operational workflows.
• Leverage industry software for routing, costing, time tracking, estimating, and customer relationship management (CRM).

Qualifications And Certifications

• 8+ years of professional experience in commercial landscaping, grounds maintenance, or field-service operations.
• Proven track record of successfully managing multiple field crews and supervisors simultaneously.
• Strong financial acumen with a deep understanding of labor management and profit margins.
• Previous leadership experience acting as a General Manager or Operations Director is highly preferred.
• Experience servicing institutional or commercial clients (e.g., campuses, government facilities, Class A commercial properties).
• Demonstrated high accountability, strong leadership skills, and a low-ego approach to management.
• Prior experience stepping into and managing operations within a founder-led business is a significant plus.

Benefits

• 401(k) retirement plan with company match
• Health insurance
• Paid time off (PTO)
• Relocation assistance

Additional Information

• Work Location Type: In person