Production Manager - Commercial Grounds Maintenance - Triangle Region

SilkRoad; Durham (NC); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health Insurance (Vision & Dental)

Paid Time Off (PTO)

11 Holidays

401K Retirement Plan

Growth opportunities

Job summary

SilkRoad is seeking a Production Manager for Commercial Grounds Maintenance in Durham, NC. You will lead multiple crews, schedule routes, and manage equipment to ensure high-quality, safe service while boosting client satisfaction.

You will supervise Crew Leaders, enforce safety policies, and track labor against budgets. This role also involves client communications, inventory management, and ongoing professional development within a growing team.

Qualifications

• Leadership to motivate diverse teams in a fast-paced environment.
• Strong problem-solving skills to adapt to weather, equipment, or scheduling changes.
• Understanding of labor hours, material costs, and profitability for the branch.

Responsibilities

• Schedule daily maintenance crews, optimize routes, labor hours and equipment deployment.
• Conduct site inspections to ensure contract quality, safety, and turf health.
• Identify landscape enhancements and coordinate with account management to propose client solutions.
• Coordinate procurement and timely delivery of materials (plants, mulch, chemicals, fertilizers).
• Recruit, onboard and develop Crew Leaders and field staff; promote safety culture.
• Enforce safety policies; conduct tailgate meetings and ensure proper PPE use.
• Monitor labor hours vs budget and coach crews to meet production goals.
• Maintain vehicles, trailers and equipment; schedule preventative maintenance.
• Respond to client inquiries and resolve service-related requests within 24 hours.
• Track labor time and site photos using landscape management software.

Skills

Leadership

Problem Solving

Financial Acumen

Tools

Landscape management software

Job description

Job Title: Production Manager - Commercial Grounds Maintenance (CGM)

Contact: Reina Medina - [e-mail]

Position Overview

The Production Manager (PM) serves as the critical link between corporate strategy and field execution. You will oversee multiple commercial grounds-maintenance crews, ensuring all properties are serviced efficiently and safely to the highest standards. This is a dynamic role requiring a blend of leadership, technical agronomic knowledge, logistical planning, and customer service. Your ultimate goal is to maximize field productivity while driving client satisfaction and retention.

Key Responsibilities

1. Operations & Field Management

• Scheduling & Logistics: Direct the daily scheduling of maintenance crews, optimizing routes, labor hours, and equipment deployment to maximize efficiency.
• Quality Control: Conduct routine site inspections to ensure contract compliance, identifying property needs, health issues in turf/plant material, and safety hazards.
• Enhancement Identification: Proactively identify opportunities for landscape enhancements (e.g., color rotations, mulch, drainage fixes, tree work) and collaborate with the account management team to propose solutions to clients.
• Inventory & Materials: Coordinate the procurement and timely delivery of materials (plants, mulch, chemicals, fertilizers) needed for daily operations.

2. Team Leadership & Development

• Crew Management: Recruit, onboard, train, and manage Crew Leaders and field staff, fostering a culture of accountability, pride, and continuous improvement.
• Safety Compliance: Enforce all company safety policies, conduct weekly tailgate safety meetings, and ensure proper usage of Personal Protective Equipment (PPE) and heavy equipment.
• Performance Tracking: Monitor crew labor hours against budgeted hours for each job, providing coaching to crews to meet or exceed production goals.

3. Equipment & Asset Management

• Fleet Oversight: Ensure all assigned vehicles, trailers, and commercial equipment (mowers, trimmers, blowers) are properly maintained, operated safely, and kept clean.
• Maintenance Coordination: Partner with the shop mechanic to schedule routine preventative maintenance and minimize equipment downtime.

4. Client & Administrative Support

• Issue Resolution: Serve as a secondary point of contact for clients; respond to and resolve service-related complaints or requests within 24 hours.
• Data Management: Utilize landscape management software to track labor time, log site photos, and submit daily production reports.

Core Competencies for Success

• Leadership: Able to motivate diverse teams and resolve conflicts constructively in a fast-paced environment.
• Problem Solving: Quick-thinking on your feet when weather, equipment breakdowns, or scheduling conflicts disrupt the daily plan.
• Financial Acumen: Understands how labor hours and material waste directly impact the branch's bottom-line profitability.

Compensation & Benefits

• Competitive Salary: Based on Experience
• Health & Wellness: Affordable Health Insurance with Vision and Dental options.
• Rest & Recovery: Paid Time Off (PTO) plus 11 Observed Holidays.
• Future Planning: 401K Retirement Plan.
• Growth: Clear pathways for professional advancement within the company.