Recreation Assistant Guiding Manager

First Light Resorts; California; On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Paid time off

Healthcare benefits available within -

401K eligible with company match after

Regular work schedule with specific 2-

Job summary

First Light Resorts in Yosemite National Park, CA seeks an Assistant Guided Recreation Manager to deliver exceptional guest service and oversee guided recreation operations. The role emphasizes front desk excellence, reservations oversight, and coordinating naturalist guides in a remote, outdoor environment.

Ideal candidates bring customer-service experience, an eagerness to grow in hospitality leadership, and a willingness to live and work in a lodge setting near iconic scenery.

Qualifications

• Front desk or guest services experience preferred.
• Experience with reservations and tour bookings is a plus.
• Ability to multitask and maintain guest service standards.

Responsibilities

• Provide guests with respectful, compassionate service and the best in hospitality.
• Maintain excellent written, verbal, and computer skills.
• Assist guests with requests and/or complaints after regular hours.
• Oversee Naturalist Guides and ensure vehicle cleanliness and equipment upkeep.
• Coordinate maintenance of tour vehicles and equipment.

Skills

Guest service

Front desk experience

Reservations experience

Multitasking

Education

High School Diploma or GED

College degree a plus

Tools

Tour booking systems

Job description

Job Details: Job Location: Evergreen Lodge - Yosemite National Park, CA, Salary Range: $23.00 - $23.00Hourly, COMPENSATION: Starting at $23.00 per Hour

SNAPSHOT

A hands-on hospitality role where every day brings new adventures — both on the job and outside in Yosemite’s great outdoors.

IS THIS THE RIGHT JOB FOR ME?

• Do you love making people happy and being part of a diverse team?
• Have a strong work ethic and a positive attitude?
• Enjoy the outdoors and living in a remote, nature-filled setting?
• Want to gain Recreation and guest service experience — with room to grow if you excel?

If that sounds like you, this might be the perfect role.

ABOUT US

We are a group of exceptional lodges bordering Yosemite National Park, near granite peaks, fresh mountain air, and some of the most iconic views in the world. We’re looking for an Assistant Guided Recreation Manager who is excited about providing memorable hospitality experiences and helping support a fun and rewarding work environment.

WHY YOU’LL LOVE IT HERE

• Competitive pay and benefits
• Supportive, inclusive team culture
• Knowledgeable coworkers who share expertise and guidance
• Work where people vacation — hike, climb, explore, or relax in Yosemite’s beauty on your days off

WHAT WE OFFER

• Paid time off
• Healthcare benefits available within 90 days
• 401K eligible with company match after 1 year
• Regular work schedule withspecific days off
• If living in lodge-owned housing, room & board available for fixed weekly cost

WHAT YOU WILL DO (JOB SUMMARY)

We are looking for a warm, friendly individual with high standards who enjoys helping people and providing exceptional guest service for guests and employees alike. Ideal candidates have been top performers in their previous roles and are excited to help make a place like the Lodge even more special and memorable for our guests. Ideal candidates will also have extensive in-person customer service and front desk/reservations experience. Having a background in Outdoor Experiential Education and Wilderness Medicine is preferred. We welcome career-oriented candidates.

You’ll thrive in this role if you:

• Enjoy helping guests and creating a welcoming environment
• Are reliable, detail-oriented and organized
• Can balance multiple tasks while maintaining exceptional guest service and safety standards
• Work well independently and as part of a supportive team

KEY RESPONSIBILITIES

• Provide our guests with respect, compassion, and the best in service
• Excellent written, verbal, and computer skills
• Assist guest with requests and/or complaints after regular office hours
• Provides direction and oversight to Naturalist Guides
• Ensure Naturalist Guides maintain cleanliness standards for tour vehicles
• Works to maintain tour vehicle and equipment
• Stocks and cleans guide supply area
• Participate in department strategy discussions and determination of goals and priorities
• Uses best judgement and follows Recreation Emergency Action Plan in absence of Recreation Manager
• Maintains guest relations by providing information to visitors and arranging guided and unguided recreation activities
• Works with Recreation team to maintain cleanliness in Recreation Areas
• Works with Recreation Manager to coordinate vehicle maintenance
• Complete department/shift checklists and/or reports
• Communicate professionally at all times with all staff and management
• Support team members and interns while fostering a positive work environment
• Work safely, address/report safety issues, and use proper personal protective equipment
• Comply with work shift schedules and break requirements
• Perform other duties as assigned, including additional lodge support as needed

EDUCATION & EXPERIENCE

• High School Diploma or GED; college degree a plus
• Minimum one-year prior work experience in Front Desk or other customer service; hospitality leadership preferred
• Experience successfully living/working in rural/remote environment preferred
• Must possess a valid and clear driver’s license
• Must pass a mandatory pre-employment and random Drug and Alcohol screenings

COMPETENCIES/REQUIRED SKILLS AND ABILITIES

• Strong guest service and hospitality focus
• Prior front desk/reservations or similar experience
• Prior experience with tour booking systems
• Ability to establish priorities, work independently, and proceed with objectives without supervision
• Must have excellent written and verbal communication skills
• Reliable, dependable and punctual
• Works well as part of a team and supports others
• Detail-oriented with good organizational skills
• Follows company policies, procedures and safety standards
• Adheres to food handling and sanitation requirements
• Communicates appropriately, supportively and professionally
• Adaptable, takes initiative, and able to multitask and troubleshoot in a fast-paced setting
• Demonstrates good judgment, integrity, honesty and professionalism
• Positive attitude and willingness to learn and grow
• Leading a healthy, balanced, drug-free lifestyle

WORK ENVIRONMENT AND PHYSICAL DEMANDS

• The physical environment requires employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions, and to adhere to departmental uniform standards
• Frequent walking, twisting, bending, stooping, kneeling, crouching, crawling, reaching, sitting, climbing stairs
• Ability to stand and move continuously
• Lifting up to 50 pounds and moving carts weighing 300 pounds
• Working with required chemicals and PPE
• Shifts of up to 8 hours per day, plus periodic additional overtime hours and help covering additional shifts when needed

NOTE

We are an equal opportunity employer and extremely proud of our highly diverse team and embrace diversity at all levels of the organization. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status.