General Manager

Grove Bay Hospitality Group; Miami Beach (FL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Paid time off

Training & development

Tuition assistance

Employee discounts

Company parties

Job summary

Stubborn Seed is seeking a General Manager with a passion to join a Michelin Star restaurant led by Jeremy Ford. The GM will maintain high service standards, lead a team, coordinate across departments, and optimize restaurant performance.

Responsibilities include overseeing daily operations, team management, customer service excellence, financial oversight, inventory control, and compliance with safety regulations. Airport/hospitality experience is a plus.

Qualifications

• Proven experience as a restaurant manager or in a similar leadership role.
• Strong knowledge of restaurant operations, service standards, and best practices.
• Level Two Sommelier Certification required; strong wine knowledge and ability to support wine program operations.
• Exceptional leadership and team management skills, with the ability to motivate and develop staff.
• Flexible to work weekends, evenings, and holidays.
• Experience in airport or hospitality industry is a plus.

Responsibilities

• Oversee daily operations: supervise all aspects of the restaurant's activities and ensure smooth operations.
• Monitor customer service, satisfaction, and cleanliness to maintain high standards.
• Manage reservations, seating, and guest flow to optimize occupancy and minimize waits.
• Recruit, train, and develop a team of restaurant staff; schedule and assign duties.
• Provide coaching, feedback, and performance evaluations to improve team performance.
• Ensure exceptional customer service and promptly handle inquiries or complaints.
• Monitor costs, inventory, and supplies; implement strategies to improve profitability.
• Oversee inventory control, supplier relationships, and stock levels.
• Ensure health, safety, and sanitation standards; comply with regulations and policies.

Skills

Restaurant management

Operations knowledge

Sommelier Certification

Wine knowledge

Leadership

Communication

Team development

Customer service

Multitasking

Health & safety knowledge

Education

Level Two Sommelier Certification

Job description

Benefits

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Company parties
• Dental insurance
• Employee discounts
• Tuition assistance

Stubborn Seed is seeking a General Manager with a passion to join a Michelin Star restaurant by Jeremy Ford!

The restaurant general manager will be responsible for maintaining high standards of service, managing a team of staff members, coordinating with various departments, and optimizing overall restaurant performance.

Responsibilities

1. Oversee daily operations:
   • Supervise all aspects of the restaurant's activities, ensuring smooth and efficient operations.
   • Monitor and maintain high levels of customer service, satisfaction, and cleanliness.
   • Manage reservations, seating arrangements, and customer flow to optimize occupancy and minimize waiting times.
2. Team management:
   • Recruit, train, and develop a team of skilled and motivated restaurant staff.
   • Schedule and assign duties to ensure adequate coverage and efficient service.
   • Provide ongoing coaching, feedback, and performance evaluations to enhance team performance.
3. Customer service:
   • Ensure the delivery of exceptional customer service by setting and maintaining high standards.
   • Handle customer inquiries, concerns, and complaints promptly and professionally.
   • Foster a customer‑centric environment and proactively seek ways to enhance guest satisfaction.
4. Financial management:
   • Monitor and control operational costs, including labor, inventory, and supplies.
   • Implement effective strategies to increase revenue, improve profitability, and achieve financial targets.
   • Conduct regular inventory checks and collaborate with the procurement team to ensure optimal stock levels.
5. Inventory and Supplier Management:
   • Oversee inventory control, ordering, and stock management.
   • Develop and maintain relationships with suppliers and negotiate favorable terms.
   • Ensure optimal levels of food and beverage stock while minimizing waste.
6. Compliance and safety:
   • Uphold health, safety, and sanitation standards, following local health regulations.
   • Ensure compliance with all applicable laws, regulations, and airport security protocols.
   • Maintain accurate records and documentation as required by company policies and procedures.

Qualifications and Skills

• Proven experience as a restaurant manager or in a similar leadership role.
• Strong knowledge of restaurant operations, service standards, and best practices.
• Level Two Sommelier Certification required; strong wine knowledge and ability to support wine program operations.
• Exceptional leadership and team management skills, with the ability to motivate and develop staff.
• Excellent communication and interpersonal skills, with a customer‑oriented approach.
• Strong organizational and multitasking abilities, with attention to detail.
• Ability to work under pressure and handle challenging situations calmly and effectively.
• Knowledge of relevant health and safety regulations and compliance requirements.
• Flexibility to work shifts, including weekends, evenings, and holidays.
• Prior experience in the airport or hospitality industry is a plus.

Grove Bay is an E-Verify and equal opportunity employer; you must show proof of eligibility to work in the U.S.