General Manager

Willow Tree Recruiting; New York (NY); On-site; USD 110,000 - 180,000; Full time

Benefits offered by this job

Medical insurance 100% paid

Dental and Vision insurance

FSA and HSA

401k with 5% match after 1 year

Vacation and holidays

Job summary

Willow Tree Recruiting seeks a General Manager to oversee all restaurant operations and drive exceptional guest experiences. You will lead the front-of-house team, collaborate with culinary leadership, and ensure seamless coordination between kitchen and service.

The role emphasizes strong leadership, adaptability, and a passion for hospitality in a fast-paced upscale environment with opportunities for growth and competitive benefits.

Qualifications

• 3+ years of experience as a General Manager at a $6M+ upscale restaurant.
• Independent worker with proven management skills.
• Strong interpersonal and communication skills.
• Energetic, detail oriented, and passionate about hospitality.
• Adaptable in a fast-changing environment.

Responsibilities

• Oversee daily operations with a strong focus on guest experiences.
• Lead, coach, and inspire front-of-house team to maintain high service standards.
• Collaborate with culinary leadership to coordinate kitchen and service.
• Manage staff scheduling, shift coverage, and payroll to meet labor targets.
• Enforce health, safety, and sanitation regulations per local/state codes.
• Address guest feedback professionally to ensure repeat patronage.
• Analyze sales, labor percentages, and customer satisfaction to improve efficiency and profitability.
• Foster a positive, inclusive workplace culture aligned with brand values.

Skills

Team leadership

Guest experience

Operations management

Labor cost management

Interpersonal communication

Hospitality mindset

Job description

Join this renowned restaurant group as the General Manager, responsible for overseeing all restaurant operations, complete with excellent benefits, salary, and career growth opportunity.

COMPANY:

• Known for delivering exceptional guest experiences through creativity, attention to detail, and a commitment to excellence
• Combines innovative concepts, elevated design, and outstanding service across 3 distinct concepts
• Offers a dynamic, team-focused environment with meaningful opportunities for growth

BENEFITS & FEATURES:

• Medical insurance paid 100%
• Dental and Vision insurance
• FSA and HSA
• 401k (after 1 year, with 5% matching)
• 2 weeks of vacation, 3 weeks after 2+ years
• 7 company holidays

YOUR ROLE WITH THE COMPANY:

The General Manager is responsible for overseeing all operations of the restaurant. Primary duties and responsibilities include:

• Oversee daily operations with a strong focus on providing exceptional guest experiences
• Lead, coach, and inspire front of house team to maintain high service standards
• Collaborate with culinary leadership to ensure seamless coordination between kitchen and service teams
• Manage staff scheduling, shift coverage, and payroll compliance to meet labor cost targets
• Enforce health, safety, and sanitation regulations to ensure compliance with local and state codes
• Handle guest feedback with professionalism, resolving complaints and ensuring repeat patronage
• Analyze performance metrics such as sales reports, labor percentages, and customer satisfaction data to improve efficiency and profitability
• Foster a positive and inclusive workplace culture that aligns with the restaurant’s brand values

BACKGROUND PROFILE:

• 3+ years of experience as a General Manager with a $6M+ upscale restaurant
• Must be an independent worker and possess proven management skills
• Have strong interpersonal and communication skills
• Passionate, energetic, detail oriented, and a passion for hospitality
• Must be quick to learn, flexible, and comfortable adapting in a fast-changing environment
• Able to pivot swiftly and embrace new challenges with a learning mindset