General Manager

Scenthound Mansfield The Grove, TX; Mansfield (TX); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Performance bonus

Company parties

Competitive pay

Employee discounts

Advancement path

Paid time off

Training & development

Growth to regional mgmt

Merit increases

Paid vacation

Free service membership

Job summary

Scenthound seeks a Scenter Manager for the Mansfield location to lead daily operations, drive member sales, and ensure outstanding dog wellness and safety. You will mentor a team, manage performance, and uphold Scenthound standards while delivering top-tier customer service in a fast-paced retail environment.

The role emphasizes hands-on leadership, KPI accountability, training, and team development to sustain high-quality care for dogs and a positive member experience.

Qualifications

• Management experience in retail or service settings.
• Customer service experience in retail or restaurant environments.
• Ability to lift up to 70 pounds and stand for long periods.
• Reliable transportation and willingness to work in a smoke-free environment.

Responsibilities

• Drive membership sales through health and wellness education.
• Maintain a knowledgeable team prioritizing dog wellness and safety.
• Provide leadership, guidance, and mentorship for Scenter employees.
• Drive employee development through leadership, training, and reviews.
• Uphold quality standards through hands-on participation and audits.
• Communicate info from upper management to your team promptly.
• Identify needs and provide assistance to keep operations on schedule.
• Create an environment of teamwork and alignment with Scenthound values.
• Manage client expectations and resolve customer concerns.
• Ensure dog and team safety at all times; uphold sanitation practices.

Skills

Communication

Leadership

Recruiting

Problem-solving

Attention to detail

Time management

Computer proficiency

Accountability

Job description

Benefits

• Bonus based on performance
• Company parties
• Competitive salary
• Employee discounts
• Opportunity for advancement
• Paid time off
• Training & development

Perks and Benefits

• Direct career growth path to Regional or Area Management positions and additional options
• Competitive hourly base pay, performance bonuses
• Merit-based pay increases
• Paid Vacation
• Complimentary service membership

About the Position

The Scenter Manager is a vital position at Scenthound, offering strong leadership, sales expertise, and exceptional customer service.

This position requires

• Management experience
• Customer service experience (retail, restaurant)
• Strength to lift up to 70 pounds; stamina to stand for long periods of time
• Reliable transportation
• Willingness to work in a smoke-free environment

Who We Are Looking For

We are searching for a confident manager who leads with integrity, honesty, and compassion. A successful Scenter Manager is an independent problem solver, adaptable, detail-oriented, and compassionate dog lover! We are looking for a HANDS-ON leader who can manage the day-to-day operations of the Scenter with an emphasis on critical KPIs: Labor Efficiency Ratio, Average Ticket Price, Rebook Ratio, etc.

Tasks

• Drive membership sales through health and wellness education
• Maintain a knowledgeable team that prioritizes dog wellness and safety
• Provide leadership, guidance, and mentorship for the Scenter employees
• Drive employee development through leadership, training, and performance reviews
• Uphold quality standards through hands-on participation, employee audits, and training
• Promptly and accurately communicate information from upper management to your team
• Identify when/ where help is needed and provide assistance to keep Scenter on schedule
• Create an environment conducive to teamwork, open communication, and Scenthound values
• Manage client expectations; Resolve customer concerns
• Ensure the safety of dogs and team members at all times
• Adhere to Scenthound sanitary and cleaning practices

Skills and Abilities

• Effective communication with team members and dog parents
• Leadership, coaching, mentorship
• Recruiting, hiring, and creating a happy and effective team
• Problem-solving
• Attention to detail
• Time-management - ability to make an efficient schedule
• Computer/ technology proficiency
• Accountability; hold oneself and others to a high quality of services