Store Manager

Scenthound Johns Creek / Alpharetta; Alpharetta (GA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Performance bonuses

Paid Vacation

Complimentary service membership

Complimentary service membership

Job summary

A prominent pet care service in Alpharetta is seeking a Scenter Manager to provide leadership and exceptional customer service. The successful candidate will have management experience and a passion for dog wellness. Responsibilities include managing daily operations, driving sales, and mentoring staff. This role requires strong communication skills and the ability to lift up to 70 pounds. Benefits include competitive pay and career growth opportunities.

Qualifications

• Management experience required.
• Customer service experience in retail or restaurant.
• Strength to lift up to 70 pounds.
• Reliable transportation necessary.
• Willingness to work in a smoke-free environment.

Responsibilities

• Drive membership sales through health and wellness education.
• Maintain a knowledgeable team prioritizing dog wellness and safety.
• Provide leadership, guidance, and mentorship for the Scenter employees.
• Drive employee development through training and performance reviews.
• Uphold quality standards through hands-on participation.
• Promptly and accurately communicate information from upper management to your team
• Identify when/where help is needed and provide assistance to keep Scenter on schedule
• Create an environment conducive to teamwork, open communication, and Scenthound values
• Manage client expectations; Resolve customer concerns
• Ensure the safety of dogs and team members at all times
• Adhere to Scenthound sanitary and cleaning practices

Skills

Effective communication

Leadership

Coaching

Problem-solving

Attention to detail

Time-management

Computer/technology proficiency

Accountability

Job description

Benefits

• 401(k)
• 401(k) matching
• Direct career growth path to Regional or Area Management positions and additional options
• Competitive hourly base pay, plus tips; performance bonuses
• Merit‑based pay increases
• Paid Vacation
• Complimentary service membership

About the Position

The Scenter Manager is a vital position at Scenthound, offering strong leadership, sales expertise, and exceptional customer service.

Requirements

• Management experience
• Customer service experience (retail, restaurant)
• Strength to lift up to 70 pounds; stamina to stand for long periods of time
• Reliable transportation
• Willingness to work in a smoke‑free environment

Who We Are Looking For

We are searching for a confident manager who leads with integrity, honesty, and compassion. A successful Scenter Manager is an independent problem solver, adaptable, detail‑oriented, and compassionate dog lover! We are looking for a HANDS‑ON leader who can manage the day‑to‑day operations of the Scenter with an emphasis on critical KPIs: Labor Efficiency Ratio, Average Ticket Price, Rebook Ratio, etc.

Tasks

• Drive membership sales through health and wellness education
• Maintain a knowledgeable team that prioritizes dog wellness and safety
• Provide leadership, guidance, and mentorship for the Scenter employees
• Drive employee development through leadership, training, and performance reviews
• Uphold quality standards through hands‑on participation, employee audits, and training
• Promptly and accurately communicate information from upper management to your team
• Identify when/where help is needed and provide assistance to keep Scenter on schedule
• Create an environment conducive to teamwork, open communication, and Scenthound values
• Manage client expectations; Resolve customer concerns
• Ensure the safety of dogs and team members at all times
• Adhere to Scenthound sanitary and cleaning practices

Skills and Abilities

• Effective communication with team members and dog parents
• Leadership, coaching, mentorship
• Recruiting, hiring, and creating a happy and effective team
• Problem‑solving
• Attention to detail
• Time‑management – ability to make an efficient schedule
• Computer/technology proficiency
• Accountability; hold oneself and others to a high quality of services