General Manager

Scenthound - South Denver; Centennial (CO); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Performance bonus

Competitive salary

Dental insurance

Employee discounts

Health insurance

Paid time off

Training & development

Vision insurance

Career growth path

Quarterly bonuses

Merit-based pay increases

Complimentary service membership

Job summary

Scenthound is seeking a hands-on Scenter Manager to lead daily operations in the South Denver area. You will guide a team focused on dog wellness, member education, and exceptional customer service while driving membership sales and performance KPIs.

The role requires leadership and retail experience, reliability, and a passion for dogs. You will manage staffing, safety, and service quality in a busy grooming and wellness center environment.

Qualifications

• Management experience in a service or retail setting.
• Customer service experience in retail or restaurant.
• Reliable transportation to Centennial, CO.
• Experience working with dogs is preferred.

Responsibilities

• Drive membership sales through health and wellness education.
• Maintain a knowledgeable team prioritizing dog wellness and safety.
• Provide leadership, guidance, and mentorship for Scenter employees.
• Drive employee development through leadership, training, and reviews.
• Communicate information from upper management to the team promptly.
• Identify when help is needed and assist to keep schedules on track.
• Foster teamwork, open communication, and Scenthound values.
• Manage client expectations and resolve concerns.
• Ensure safety of dogs and team members at all times.
• Adhere to sanitary and cleaning practices.

Skills

Leadership

Customer service

Sales

Communication

Team building

Time management

Hiring

Dog welfare

Problem solving

Training

Tools

Computer/Technology proficiency

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Training & development
• Vision insurance

Perks and Benefits:

• Direct career growth path to Area Management positions and additional options
• Competitive salary as well as quarterly performance bonuses
• Medical, dental, and vision insurance benefits
• Merit-based pay increases
• Paid Vacation
• Complimentary service membership

About the Position:

The Scenter Manager is a vital position at Scenthound, offering strong leadership, sales expertise, and exceptional customer service.

This position requires:

• Management experience
• Customer service experience (retail, restaurant)
• Reliable transportation
• Experience working with or handling dogs

Who We Are Looking For:

We are searching for a confident manager who leads with integrity, honesty, and compassion. A successful Scenter Manager is an independent problem solver, adaptable, detail-oriented, and compassionate dog lover! We are looking for a HANDS-ON leader who can manage the day-to-day operations of the Scenter with an emphasis on critical KPIs: Dog Visits, Average Ticket Price, Rebook Ratio, etc.

Tasks:

• Drive membership sales through health and wellness education
• Maintain a knowledgeable team that prioritizes dog wellness and safety
• Provide leadership, guidance, and mentorship for the Scenter employees
• Drive employee development through leadership, training, and performance reviewsUphold quality standards through hands-on participation, employee audits, and training
• Promptly and accurately communicate information from upper management to your team
• Identify when/where help is needed and provide assistance to keep Scenter on schedule
• Create an environment conducive to teamwork, open communication, and Scenthound values
• Manage client expectations; Resolve customer concerns
• Ensure the safety of dogs and team members at all times
• Adhere to Scenthound sanitary and cleaning practices

Skills and Abilities:

• Effective communication with team members and dog parents
• Leadership, coaching, mentorship
• Recruiting, hiring, and creating a happy and effective team
• Problem-solving
• Attention to detail
• Time-management – ability to make an efficient schedule
• Computer/ technology proficiency
• Accountability; hold oneself and others to a high quality of services