General Manager

Scenthound Spanish Fork, UT; Pleasant Grove (UT); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Performance bonus

Competitive pay

Free snacks

Uniforms provided

Advancement opportunities

Training & development

Signing bonus

Career growth path

Tips bonus

Merit raises

Paid vacation

Service membership

Job summary

Scenthound is seeking a Scenter Manager in Pleasant Grove, UT to lead daily operations, drive membership growth, and ensure exceptional customer service and dog wellness.

Ideal candidates have management experience in retail or service sectors, with the ability to lift 70 pounds and work in a smoke-free environment. You will mentor staff, focus on KPIs, and uphold our commitment to pet care and safety.

Qualifications

• Management experience required.
• Customer service experience (retail, restaurant) required.
• Able to lift up to 70 pounds and stand for long periods.
• Reliable transportation.
• Willingness to work in a smoke-free environment.

Responsibilities

• Drive membership sales and educate on health and wellness.
• Lead and mentor Scenter employees and drive KPIs.
• Maintain high standards of dog safety and welfare.
• Communicate effectively with upper management and team.
• Schedule and manage labor efficiently.
• Resolve customer concerns and manage expectations.
• Foster teamwork and uphold Scenthound values.

Skills

Leadership

Customer service

Recruiting

Problem solving

Attention to detail

Time management

Tech proficiency

Accountability

Tools

POS/retail systems

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Free food & snacks
• Free uniforms
• Opportunity for advancement
• Training & development
• Signing bonus

Perks and Benefits:

• Direct career growth path to Regional or Area Management positions and additional options
• Competitive salary pay, plus tips & performance bonuses
• Merit-based pay increases
• Paid Vacation
• Complimentary service membership & dog hygiene care access

About the Position:

The Scenter Manager is a vital position at Scenthound, offering strong leadership, sales expertise, and exceptional customer service.

This position requires:

• Management experience
• Customer service experience (retail, restaurant)
• Strength to lift up to 70 pounds; stamina to stand for long periods of time
• Reliable transportation
• Willingness to work in a smoke-free environment

Who We Are Looking For:

We are searching for a confident manager who leads with integrity, honesty, and compassion. A successful Scenter Manager is an independent problem solver, adaptable, detail-oriented, and compassionate dog lover! We are looking for a HANDS-ON leader who can manage the day-to-day operations of the Scenter with an emphasis on critical KPIs: Labor Efficiency Ratio, Average Ticket Price, Rebook Ratio, Membership Growth, etc.

Tasks:

• Drive membership sales through health and wellness education
• Maintain a knowledgeable team that prioritizes dog wellness and safety
• Provide leadership, guidance, and mentorship for the Scenter employees
• Drive employee development through leadership, training, and performance reviews
• Uphold quality standards through hands-on participation, employee audits, and training
• Promptly and accurately communicate information from upper management to your team
• Identify when/ where help is needed and provide assistance to keep Scenter on schedule
• Create an environment conducive to teamwork, open communication, and Scenthound values
• Manage client expectations; Resolve customer concerns
• Ensure the safety of dogs and team members at all times
• Adhere to Scenthound sanitary and cleaning practices

Skills and Abilities:

• Effective communication with team members and dog parents
• Leadership, coaching, mentorship
• Recruiting, hiring, and creating a happy and effective team
• Problem-solving
• Attention to detail
• Time-management - ability to make an efficient schedule
• Computer/ technology proficiency
• Accountability; hold oneself and others to a high quality of services