General Manager

Goldfish Swim School; Lacey (AR); On-site; USD 80,000 - 84,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Health insurance

Paid time off

Vision insurance

Job summary

Goldfish Swim School in Lacey, WA is seeking a General Manager to lead the location, uphold safety and service standards, and champion WOW moments for families and staff. You’ll influence guest experience by coaching a great team and representing Goldfish in the community.

Reporting to the Regional General Manager, you will oversee hiring, onboarding, scheduling, and operations, while ensuring the highest standards of safety and hospitality across daily activities.

Qualifications

• Experience leading teams in a service environment.
• Ability to mentor and coach staff for growth.
• Strong communication and guest‑experience focus.

Responsibilities

• Foster a fin-credible culture and lead location team.
• Manage staff scheduling, class schedules, and capacity.
• Oversee billing, payroll, and operational processes.
• Maintain facility standards and pool operations oversight.

Skills

Team Leadership

Community Representation

Safety Standards

Job description

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Health insurance
• Paid time off
• Vision insurance

Location: Lacey, WA |
$80-84k per year | Full-Time | Healthcare Eligible

At Goldfish Swim School, we don’t just create confident swimmers — we build an unforgettable experience for every guest who walks through our doors. We’re looking for a General Manager who is energized by teamwork, motivated by improvement, and passionate about creating WOW! moments for families and staff alike.

About the Role

As the General Manager of the location, you’ll be the heartbeat of everything at the facility. Your leadership is key to the Goldfish Swim School community experience. You will directly influence this through:

• Leading an incredible team through coaching and mentorship
• Being a voice and presence representing Goldfish in our community
• Ensuring highest standards of safety and service.

Reporting to the Regional General Manager, this role combines training, organization, leadership, and responsibility.

What We Believe In

• A Collaborative and Supportive Team Culture: You’re not just managing — you’re building up others to shine.
• Be Better Every Day: Small improvements, big impact. You’re always learning, growing, and helping others do the same.
• Celebrate!: We recognize wins, cheer each other on, and make work joyful.
• Deliver Incredible Hospitality: Every interaction should leave a lasting positive impression — for both guests and teammates.

Why You’ll Love It Here

We work hard, support each other, and have fun doing it. At Goldfish Swim School, we celebrate your growth, your wins, and your unique contributions — and we’re committed to helping you thrive both professionally and personally. Healthcare eligibility begins after 90 days of working 30+ hours/week.

Key Responsibilities

Team Leadership

• Responsible for fostering a fin-credible culture where employees love to come to work
• Conduct regular leadership meetings for your location
• Participate in regular regional leadership meetings
• End-to-end responsibility for hiring, onboarding, and offboarding

Financial and Operational Responsibilities

• Responsible for the staff schedule, class schedules, and capacity optimization of lesson levels
• Responsible for all billing and payroll

Facility Maintenance and Pool Operations Oversight

• Plan school maintenance needs to ensure the overall maintenance and cleanliness of the facility are upheld to the highest standards.
• Obtain CPO Certification and assist in pool maintenance tasks as directed by the Aquatics Facility Operator.

Certifications and Availability

• Ellis & Associates Lifeguard Certification required (Training provided if not currently certified)
• Certified Pool Operator Certification required (Training provided if not currently certified)
• All certifications must be kept current in accordance with renewal standards
• This is a full-time position (40 hrs/week).
• Flexible availability is required, including weekdays, evenings and weekend shifts to accommodate for the business need.

Compensation: $36.00 - $39.00 per hour

Tropical Vibes & Impacting Lives!

You feel it the moment you walk in. There’s more than vibrant colors, a tropical theme and happy children. There’s something different, something extraordinary. Something truly GOLDEN. It’s passion. Not just a passion for kids or a passion for swimming…it’s a special passion for changing – even saving – lives, by being a part of kids learning to swim.

When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You’re also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it’s more than a job - it’s an endless pool of possibilities, opportunities and life-changing moments!

Making Waves with Passion, Purpose & Core Values!

At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team!

We go above and beyond with every detail to create a GOLDEN Experience!

We believe in nurturing a culture that provides WOW! Customer Service

We do the right things, make the right decisions and treat people with Integrity Compassion Trust

We meet and exceed expectations so you see Extraordinary Results

We make a big deal about life’s accomplishments by remembering to Celebrate!

Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.