General Manager

Goldfish Swim School - Aliso Viejo; Laguna Woods (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Employee discounts

Flexible schedule

Free uniforms

Opportunity for advancement

Paid time off

Profit sharing

Training & development

Job summary

A leading swim education provider in Laguna Woods is seeking a General Manager to oversee operations and ensure excellent staff performance. The ideal candidate will manage scheduling, training, and customer service, while providing a fun, safe environment for students. A strong background in management and experience working with children is required. This role offers competitive pay and advancement opportunities.

Qualifications

• Excellent interpersonal communication skills required.
• Organizational skills needed for managing operations.
• Ability to work with children is essential.
• Lifeguard, CPR/AED and First Aid certifications required.

Responsibilities

• Manage daily operations per GSS standards.
• Oversee staff productivity and performance.
• Train aquatics department for superior swim instruction.
• Provides sales and marketing training to qualified sales staff.
• Oversees the retail and vending departments to ensure proper product mix and pricing.
• Trains and oversees private party staff to maintain GSS SOPs.
• Gains knowledge in Links software for bookings, scheduling and reporting.
• Maintains safety procedures and EAP; ensures staff training on EAP.

Skills

Excellent interpersonal communication skills

Organizational skills

Ability to work with children

Education

High school diploma or GED required

Bachelor’s degree in business administration or related field desired

Tools

Links software

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Employee discounts
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development

Are you looking for a great gig where the work is actually fun? Do you want to work somewhere you can get real job experience and make a difference? Check out Goldfish Swim School! We’re a rapidly growing, award winning franchise that is not your typical company!

We change lives. We help children reach their goals. We wear flip flops. We work in a 90-degree pool. We love our employees and reward hard work with shout awards, gift cards and fun social events! We offer paid training and flexible shifts that are perfect for students or folks who want to grab extra hours without working late nights. Even better? Due to the rapid growth of our school, advancement opportunities exist for the right candidate.

Benefits:

• Leadership roles
• Great pay
• Valuable work experience
• Increased social opportunities
• Future references/referrals
• Employer matching 401k plan

Requirements:

• Ability to work with children
• Excellent interpersonal communication and organizational skills

Job Title: General Manager

Reports to: Owner

FLSA Status: Exempt

Summary:

Oversees the quality and success of Goldfish Swim School daily operations including staffing, pool operations, cash management, customer service, retail and vending department, private party operations and workplace employee activities.

Duties and Responsibilities:

• Directs and controls the daily operations to ensure the school is running per GSS standard operating procedures.
• Manages the staff of GSS to ensure high productivity, excellent performance and positive employee satisfaction.
• Trains and oversees aquatics department to provide superior swim instruction to the students of GSS. Interacts with the Deck Supervisors and Lead Teachers on issues related to class scheduling, student progress, customer service and employee performance and training.
• Provides sales and marketing training to all qualified sales staff.
• Provides direction in the retail and vending departments to ensure a proper mix of products and pricing is achieved.
• Trains and oversees private party staff to ensure that the GSS standard operating procedures are being maintained.
• Gains knowledge and experience in the Links software to achieve a high level of competence in bookings, class scheduling, reporting and administrative functions.
• Gains a high level of knowledge and experience in the GSS pool operations necessary to maintain a safe and sanitary swim environment.
• Initiates and oversees workplace employee activities (“Fun” Department) with the goal of achieving improved employee satisfaction.
• Directs and oversees the implementation of the Emergency Action Plan (EAP) and all safety procedures that pertain to the GSS facility. Trains all current staff on the GSS EAP.
• Maintains current certifications and stays up-to-date professionally on the aquatics and management field.
• Schedules staff and manages payroll.
• Fulfills other duties and responsibilities as assigned by the Employer.

Education/Experience:

High school diploma or GED required. Bachelor’s degree in business administration, communications or equivalent is desired. Experience as youth sports instructor/coach, camp counselor or aquatics instructor/supervisor is preferred. Three to five years management experience is preferred.

Certificates and Licenses:

Lifeguard, CPR/AED and First Aid certifications required.

Work Environment:

While performing this job, the employee is regularly exposed to heat and humidity. Noise level is usually moderate.

Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.