Assistant General Manager

Goldfish Swim School - Rockville; Rockville (MD); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

401(k) matching

Free food & snacks

Paid time off

Paid training

Flexible schedules

Job summary

A community-focused swim school seeks a manager to lead daily operations and ensure a fun, positive environment. Responsibilities include training staff, overseeing swim instruction, and implementing safety protocols. Ideal candidates have management experience and a passion for working with children. Join our energetic team at the Rockville location, where you can make a significant impact on lives through swim education while enjoying various perks like 401(k) matching and free swim lessons for your family.

Qualifications

• Minimum two years management experience required.
• Experience as a certified lifeguard or youth sports instructor preferred.
• Must pass background examinations included with training.

Responsibilities

• Direct daily operations to maintain standards.
• Manage staff productivity and performance.
• Train and oversee new staff for superior instruction.

Skills

Communication skills

Problem-solving

Energetic personality

Adaptability

Education

High school diploma or GED

Bachelor’s degree or higher (preferred)

Job description

Full Time • Rockville

• 401(k) matching
• Free food & snacks
• Free uniforms
• Opportunity for advancement
• Paid time off
• Paid training (includes all safety and pool operator certifications)
• Consistent schedule - no late nights or weekends!
• Opportunities to specialize in a programming area: infant lessons, special needs lessons, or swim team coaching
• Free swim lessons for your immediate family (after 3 months of employment)
• 401(k) matching

Position Requirements

• High energy – you believe work should be fun and you work to create a positive environment for those around you.
• A willingness to learn and grow - we will teach you how to swim if you are currently a non-swimmer!
• Excellent communication and organizational skills
• A problem-solver - able to quickly adapt and support all functions of the school.
• Passionate about working with children of all ages and ability levels.
• Must pass background examinations (included with training)

Duties and Responsibilities

• Directs and controls the daily operations to ensure the school is running according to GSS standard operating procedures.
• Manages the staff to ensure high productivity, excellent performance and positive employee satisfaction.
• Onboarding: trains and oversees new staff to provide superior swim instruction and golden customer service to the students and families of GSS.
• Provides sales and marketing training to all qualified sales staff to better promote the program.
• Gains knowledge and experience with all software programs to assist with booking, scheduling, reporting, and all administrative functions.
• Helps with pool operations to ensure a safe and sanitary swim environment
• Believes in developing from within: actively seeks to coach and develop employees and believes in developing from within.
• Directs and oversees the implementation of the Emergency Action Plan and all safety procedures that pertain to the GSS facility and trains all current staff on the GSS EAP.
• Maintains current certifications and stays up-to-date professionally on the aquatics and management field.
• Fulfills other duties and responsibilities as assigned by the Employer.

Education/Experience

• Two or more years management experience required.
• High school diploma or GED is required.
• Bachelor’s degree or higher preferred.
• Experience as a certified lifeguard, youth sports instructor/coach, camp counselor and/or childcare provider preferred.
• Two or more years as a swimming instructor preferred.

Certificates and Licenses

• Maintains active Lifeguard, CPR/AED and first Aid certification NOT required when applying, but must be willing to achieve certification(s) in the first 60 days of employment.

Work Environment

While performing this job, the employee is regularly exposed to heat and humidity. Noise level is usually moderate.

Tropical Vibes & Impacting Lives!

You feel it the moment you walk in. There’s more than vibrant colors, a tropical theme and happy children. There’s something different, something extraordinary. Something truly GOLDEN. It’s passion. Not just a passion for kids or a passion for swimming…it’s a special passion for changing –even saving – lives, by being a part of kids learning to swim.

When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You’re also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it’s more than a job - it’s an endless pool of possibilities, opportunities and life-changing moments!

Making Waves with Passion, Purpose & Core Values!

At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team!

At Goldfish, we go above and beyond with every detail to create a GOLDEN Experience!

We believe in nurturing a culture that provides WOW! Customer Service

We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust

We meet and exceed expectations so you see Extraordinary Results

We make a big deal about life’s accomplishments by remembering to Celebrate!

Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.

Do you have experience as a certified lifeguard, youth sports instructor/coach, camp counselor and/or childcare provider? *

How many years of supervisory level experience do you have? *

Why Dive In With Goldfish?

Paid Training

We set you up for Extraordinary Results! It doesn’t matter if you’ve never learned to swim yourself or if you’re a seasoned swimmer, we are proud to provide our team with paid training, certifications and ongoing support.

Flexible Schedules

Work life balance is essential to any team! At Goldfish, we understand you have commitments outside of work - family, school, sports, whatever it may be - and we celebrate that! We offer convenient schedules to accommodate YOU!

All Are Welcome

At Goldfish, we value Diversity & Inclusion! We pride ourselves on creating a welcoming environment for all by treating everyone with Integrity, Compassion and Trust as we work together to make waves for water safety.

Make Waves...In Your Community

Our team members are literal life-savers. Superheroes. Wavemakers. At Goldfish, you’re helping keep the children of your community safer in and around water - and that’s something to CELEBRATE!

Make Waves...In Your Career

Dip your toe into a pool of possibilities at Goldfish! You’ll learn life lessons through leadership, mentorship and ongoing training. From customer service to education, healthcare to business, you’ll gain impactful work experience that is sure to make a splash in your future, no matter what your career path!

High Fives & Tropical Vibes!

We believe in making a big deal about life’s accomplishments by remembering to CELEBRATE! We give high fives, dance and have some serious fun while doing some serious work. And with tiki huts, palm trees and surfboards, every work day will make you feel like you’re on vacay!

Going for Gold!

We align with partners who not only share our passion for water safety, but also share our core values. Helping us make a splash are World Record Holders and Olympic Gold Medalists Ryan Murphy and Cullen Jones! We are also committed to making waves, giving back and saving lives through our partnership with the USA Swimming Foundation.

Grow with Goldfish

There’s no limit to where you can go with Goldfish! We’ve seen part time team members #GrowUpGoldfish - becoming managers, joining the Franchise Support Team, and even going on to own and operate their own Goldfish Swim School! Dip a toe or dive all the way into the pool of possibilities and endless opportunities!

“If I had to describe Goldfish in just one word, it would be life-changing! The opportunities I've had here and seeing myself and other people grow, is just really awesome!”