General Manager

Goldfish Swim School - Louisville; Louisville (KY); On-site; USD 60,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Bonus based on performance

Competitive salary

Dental insurance

Job summary

Goldfish Swim School - Louisville is seeking a General Manager to oversee daily operations, staffing, pool operations, and guest services while upholding GSS standards. The role emphasizes leadership, training, and safety compliance, with opportunities to mentor staff, drive guest satisfaction, and contribute to company growth.

A strong background in management and customer service is preferred. The GM will manage payroll, schedule staff, coordinate events, and ensure a safe, welcoming

Qualifications

• Education as stated: high school diploma or GED required; bachelor's degree preferred.
• Experience in youth-related roles and management preferred.
• Ability to pass background examinations.

Responsibilities

• Oversee daily operations and staffing to align with GSS SOPs.
• Train and supervise aquatics and private party staff.
• Direct sales, marketing trainings, and customer service excellence.
• Manage payroll and staff scheduling; ensure safety protocols.

Skills

People skills

Child interaction

Organizational skills

Education

High school diploma

Bachelor's degree in business/communications

Tools

Links software

Payroll systems

Job description

Benefits:

• Health insurance
• Paid time off
• Bonus based on performance
• Competitive salary
• Dental insurance

Are you looking for a great gig where the work is actually fun? Do you want to work somewhere you can get real job experience and make a difference? Check out Goldfish Swim School! We’re a rapidly growing, award winning franchise that is not your typical company!

We change lives. We help children reach their goals. We wear flip flops. We work in a 90-degree pool. We love our employees and reward hard work with shout awards, gift cards and fun social events! We offer paid training and flexible shifts that are perfect for students or folks who want to grab extra hours without working late nights. Even better? Due to the rapid growth of our school, advancement opportunities exist for the right candidate.

Benefits:

• Leadership role mentoring staff largely between the ages of 15 and 22 years of age
• In Person: Flexible hours with weekend and evenings requirements
• Great salary pay + bonus structure based on performance
• Company provided health insurance + dental insurance

Requirements:

• Ability to work with children
• Excellent interpersonal communication and organizational skills
• Must pass background examinations (included with training)

Job Title: General Manager

Reports to: Owner

FLSA Status: Exempt

Summary:

Oversees the quality and success of Goldfish Swim School daily operations including staffing, pool operations, customer service, retail and vending department, private party operations and workplace employee activities.

Duties and Responsibilities:

1. Directs and controls the daily operations to ensure the school is running per GSS standard operating procedures.
2. Manages the staff of GSS to ensure high productivity, excellent performance and positive employee satisfaction.
3. Trains and oversees aquatics department to provide superior swim instruction to the students of GSS. Interacts with the Deck Supervisors and Lead Teachers on issues related to class scheduling, student progress, customer service and employee performance and training.
4. Provides sales and marketing training to all qualified sales staff.
5. Provides direction in the retail and vending departments to ensure a proper mix of products and pricing is achieved.
6. Trains and oversees private party staff to ensure that the GSS standard operating procedures are being maintained.
7. Gains knowledge and experience in the Links software to achieve a high level of competence in bookings, class scheduling, reporting and administrative functions.
8. Gains a high level of knowledge and experience in the GSS pool operations necessary to maintain a safe and sanitary swim environment.
9. Initiates and oversees workplace employee activities (“Fun” Department) with the goal of achieving improved employee satisfaction.
10. Directs and oversees the implementation of the Emergency Action Plan (EAP) and all safety procedures that pertain to the GSS facility. Trains all current staff on the GSS EAP.
11. Maintains current certifications and stays up-to-date professionally on the aquatics and management field.
12. Schedules staff and manages payroll.
13. Fulfills other duties and responsibilities as assigned by the Employer.

Education/Experience: High school diploma or GED required. Bachelor’s degree in business administration, communications or equivalent is desired. Experience as youth sports instructor/coach, camp counselor or aquatics instructor/supervisor is preferred. Three to five years management experience is preferred.

Certificates and Licenses

Lifeguard, CPR/AED and First Aid certifications required.

Work Environment

While performing this job, the employee is regularly exposed to heat and humidity. Noise level is usually moderate.