General Manager

Goldfish Swim School; Lacey, Northern (WA, KY); Hybrid; USD 80,000 - 84,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Health insurance

Paid time off

Vision insurance

Job summary

Goldfish Swim School in Lacey, WA is seeking a General Manager to lead location operations with a focus on safety, service, and WOW moments for families. You’ll coach and mentor a strong team, drive guest satisfaction, and ensure top-tier standards in all aspects of daily operations.

This full-time role requires flexible availability including weekdays, evenings and weekends, with responsibilities spanning hiring, onboarding, scheduling, payroll, and ensuring a safe, engaging aquatics

Qualifications

• Experience leading a service-focused team.
• Ability to hire, onboard and offboard staff.
• Commitment to safety and exceptional guest service.

Responsibilities

• Lead and develop the location team through coaching and mentorship.
• Oversee scheduling, billing and payroll.
• Maintain facility and pool operations to high standards.

Skills

Team leadership

Coaching

Mentorship

Community representation

Safety and service standards

Leadership meetings

Staff scheduling

Hiring & onboarding

Job description

Location: Lacey, WA | $80-84k per year | Full-Time | Healthcare Eligible

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Health insurance
• Paid time off
• Vision insurance

At Goldfish Swim School, we don’t just create confident swimmers — we build an unforgettable experience for every guest who walks through our doors. We’re looking for a General Manager who is energized by teamwork, motivated by improvement, and passionate about creating WOW! moments for families and staff alike.

About the Role

As the General Manager of the location, you’ll be the heartbeat of everything at the facility. Your leadership is key to the Goldfish Swim School community experience. You will directly influence this through:

• Leading an incredible team through coaching and mentorship
• Being a voice and presence representing Goldfish in our community
• Ensuring highest standards of safety and service.

Reporting to the Regional General Manager, this role combines training, organization, leadership, and responsibility.

What We Believe In:

• A Collaborative and Supportive Team Culture: You’re not just managing — you’re building up others to shine.
• Be Better Every Day: Small improvements, big impact. You’re always learning, growing, and helping others do the same.
• Celebrate!: We recognize wins, cheer each other on, and make work joyful.
• Deliver Incredible Hospitality: Every interaction should leave a lasting positive impression — for both guests and teammates.

Why You’ll Love It Here:

We work hard, support each other, and have fun doing it. At Goldfish Swim School, we celebrate your growth, your wins, and your unique contributions — and we’re committed to helping you thrive both professionally and personally. Healthcare eligibility begins after 90 days of working 30+ hours/week.

Key Responsibilities

Team Leadership:

• Responsible for fostering a fin-credible culture where employees love to come to work
• Conduct regular leadership meetings for your location
• Participate in regular regional leadership meetings
• End-to-end responsibility for hiring, onboarding, and offboarding

Financial and Operational Responsibilities:

• Responsible for the staff schedule, class schedules, and capacity optimization of lesson levels
• Responsible for all billing and payroll

Facility Maintenance and Pool Operations Oversight:

• Plan school maintenance needs to ensure the overall maintenance and cleanliness of the facility are upheld to the highest standards.
• Obtain CPO Certification and assist in pool maintenance tasks as directed by the Aquatics Facility Operator.

Certifications and Availability:

• Ellis & Associates Lifeguard Certification required (Training provided if not currently certified)
• Certified Pool Operator Certification required (Training provided if not currently certified)
• All certifications must be kept current in accordance with renewal standards
• This is a full-time position (40 hrs/week).
• Flexible availability is required, including weekdays, evenings and weekend shifts to accommodate for the business need.