General Manager

West Knoxville Chrysler Dodge Jeep Ram; Knoxville (TN); On-site; USD 180,000 - 230,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401(k) Retirement Plan

Vehicle Purchase Discounts

Employee Stock Purchase Plan

Paid Holidays & PTO

Life Insurance

Short & Long-Term Disability

Learning Center

Job summary

West Knoxville Chrysler Dodge Jeep Ram in Knoxville, TN, is seeking a General Manager to lead the dealership's Sales, Fixed Operations, Finance, Parts and Administration. You will develop business plans, coach dept leaders, analyze financials, and ensure an exceptional customer experience that drives loyalty.

You will drive revenue, profitability, and market share while aligning with OEM goals and a high-performance culture focused on growth and accountability.

Qualifications

• 10+ years of progressive automotive retail leadership experience.
• Proven ability to lead multiple departments and achieve financial goals.
• Strong knowledge of dealership financial statements, forecasting and budgeting.
• Commitment to OEM standards and superior customer satisfaction.

Responsibilities

• Lead all dealership operations to achieve revenue, profitability, and market share.
• Develop and execute business plans aligned with OEM goals.
• Coach department leaders to maximize performance and efficiency.
• Analyze financial statements and KPIs to identify opportunities and risks.
• Ensure compliance with policies, OEM requirements and regulations.
• Foster a customer-first culture focused on loyalty and growth.

Skills

Leadership

Cross-functional leadership

Financial acumen

Customer focus

Job description

Dealership:L0365 West Knoxville Chrysler Dodge Jeep RamWest Knoxville Chrysler Dodge Jeep RamDrive Your Career Forward with Lithia & DrivewayAt Lithia & Driveway, we're powered by people and driven to deliver results. As one of the largest automotive retailers in North America, we're focused on growing leaders who want to make an impact – both in their store and across the company.We are looking for a General Manager to lead, develop, and inspire our dealership team members at West Knoxville Chrysler Dodge Jeep Ram. This role is a key driver of performance, culture, and customer experience.Why Join Our Team?We don't just offer jobs – we offer opportunities. Our culture is rooted in values like earning customers for life, improving constantly, and taking ownership of results.At Lithia & Driveway, you'll find:Real opportunities for advancement across a national networkLeadership development and training through our internal learning programsA high-performance culture that recognizes and rewards resultsThe ability to influence store success and shape your teamWhat You'll DoThe General Manager is responsible for the overall leadership, performance, and profitability of the dealership. This role provides strategic direction across Sales, Fixed Operations, Finance, Parts, and Administration while fostering a high-performance culture focused on operational excellence, customer satisfaction, employee development, and sustainable growth. The General Manager is accountable for achieving financial objectives, maintaining OEM standards, and delivering an exceptional customer experience that drives long-term loyalty. Reports to Vice President, Operations.Lead all dealership operations to achieve revenue, profitability, customer satisfaction, and market share objectives.Develop and execute business plans that align with organizational and OEM goals.Build, coach, and hold accountable department leaders to maximize team performance and operational efficiency.Analyze financial statements, key performance indicators, and market trends to identify opportunities and mitigate risks.Ensure compliance with all company policies, OEM requirements, regulatory standards, and legal obligations.Champion a customer-first culture focused on earning customers for life through exceptional sales and service experiences.Foster employee engagement, retention, succession planning, and leadership development across the dealership.Drive collaboration between variable and fixed operations to optimize performance and customer retention.Manage expense controls, inventory strategies, and operational processes to improve profitability and efficiency.Represent the dealership within the local community and support initiatives that strengthen the dealership's reputation and brand presence.All other duties as assigned.What You'll Bring10+ years of progressive automotive retail leadership experience, including multi-department management responsibility.Proven success leading dealership operations and achieving financial, operational, and customer satisfaction goals.Strong knowledge of dealership financial statements, forecasting, budgeting, used vehicle strategy, and performance management.Demonstrated ability to build high-performing teams and develop future leaders.Experience managing OEM relationships and maintaining franchise standards.Exceptional leadership, communication, problem-solving, and decision-making skills.Strong commitment to customer satisfaction, employee engagement, and continuous improvement.Acceptable driving record and a valid driver's license in your state of residence.Total RewardsStarting at $200,000.00+/ per yearActual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.We offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.About UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.