Service Advisor

Lithia Motors; Costa Mesa (CA); On-site; USD 65,000 - 162,000; Full time

Benefits offered by this job

Medical

Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lithia & Driveway Costa Mesa is seeking a Service Advisor to join our team. You will greet customers, document vehicle issues, and recommend needed maintenance or repairs to ensure a smooth service experience.

You will prepare estimates, write repair orders, and explain work to customers while coordinating with technicians to ensure timely service and high-quality results. A strong focus on customer satisfaction is essential.

Qualifications

• 2+ years of Service Advisor experience.
• 1+ years in customer service.
• Strong written and verbal communication skills.
• Excellent time management.
• Working knowledge of computers.
• Self-motivated with goal-setting.
• Valid driver’s license and clean driving record.

Responsibilities

• Greet customers and act as the main contact throughout the service process.
• Listen to customer concerns and document vehicle issues.
• Recommend maintenance and repair services based on vehicle needs.
• Prepare estimates and write repair orders; explain work to customers.
• Coordinate with technicians to ensure timely and accurate repairs.
• Deliver an exceptional customer experience that builds trust and loyalty.
• Report to the service manager and collaborate on weekly/monthly goals.

Skills

Service advisor experience

Customer service

Communication skills

Time management

Computer literacy

Self-motivated

Driver's license

Job description

Dealership: L0491 Orange Coast Chrysler Dodge Jeep Ram Fiat Orange Coast Chrysler Dodge Jeep Ram Fiat

Now Hiring: Service Advisor Pay: Estimated Annual Earnings $64,500-$161,800 (Commission Pay Plan) Schedule: Schedule TBD; Open availability to work any day/shift Department Hours: Monday - Friday: 7am - 6pm; Saturday: 7am-4pm

Why Join Our Team?

• Competitive Compensation: Earn what you're worth with a performance-driven pay plan.
• Work-Life Balance: We respect your time and support a healthy, fulfilling lifestyle.
• Career Development: Access ongoing training, mentorship, and growth opportunities within one of the largest dealership groups in the country.

What You'll Do

• Greet customers and act as the main contact throughout the service process
• Listen to customer concerns and document vehicle issues
• Recommend maintenance and repair services based on vehicle needs
• Prepare estimates, write repair orders, and explain work.
• Communicate with technicians to ensure timely and accurate repairs
• Deliver an exceptional customer experience that builds trust and loyalty
• You'll report to the service manager and collaborate over weekly and monthly goals

What You'll Bring

• 2+ years of Service Advisor experience.
• 1+ years of experience in a customer service role.
• Experience with Chrysler, Dodge, Jeep and Ram brands.
• Pervious experience working at an automotive dealership.
• Strong written & vocal communication skills.
• Excellent time management skills
• Working knowledge of computers.
• Self motivated with the ability to set and achieve targeted goals.
• Acceptable driving record and a valid driver's license in your state of residence.

Total Rewards

The Annual Estimated Earnings Range is $64,500-$161,800. This is a performance driven position, eligible for short-term and/or long-term incentives as part of total compensation, which includes Commissions off Individual Sales and Individual Gross Profit, and bonuses based on Individual Manufacturer Approvability, Customer Pay Labor per RO, and Flat Rate Hours. Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical
• Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We’ve built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!

High School graduate or equivalent, 18 years or older required.

We are a drug-free workplace.

We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status).

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.