Sales Desk Manager

Suburban CDJR Farmington Hills; Farmington Hills (MI); On-site; USD 80,000 - 140,000; Full time

Benefits offered by this job

Competitive pay

401(k) Retirement Plan

Employee Stock Purchase Plan

Wellness Programs

Vehicle Purchase Discounts

Job summary

Suburban CDJR Farmington Hills, part of Lithia & Driveway, is seeking a Sales Desk Manager to lead the dealership's sales team and drive profitability.

You will desk deals, coach consultants, review pricing and lender programs, and ensure an exceptional customer experience while meeting CSI and volume goals.

Join us to influence store success and grow within a national network.

Qualifications

• 3+ years of automotive sales leadership experience in an OEM dealership.
• Proven success desking deals and driving sales profitability.
• Strong understanding of finance, lender programs, and trade appraisals.
• Experience coaching and developing high-performing sales teams.
• Excellent leadership, communication, and negotiation skills.

Responsibilities

• Structure and desk vehicle deals to maximize profitability and customer satisfaction.
• Support Sales Consultants throughout the sales process to improve closing performance.
• Review pricing, trade valuations, lender programs, and payment options.
• Assist customers with vehicle selection, negotiations, and purchase decisions.
• Drive achievement of sales, gross profit, volume, and CSI objectives.
• Monitor sales activity, lead conversion, and showroom performance.
• Coach and develop Sales Consultants on sales process, product knowledge, and customer engagement.
• Ensure compliance with dealership policies, OEM standards, and sales procedures.
• Partner with F&I to facilitate efficient deal flow and vehicle deliveries.
• Manage inventory pricing, merchandising, and aging inventory strategy.
• Conduct daily sales meetings and reinforce accountability to performance goals.
• Help recruit, onboard, and develop top sales talent.
• Resolve escalated customer concerns professionally and promptly.
• Maintain accurate reporting, forecasting, and sales documentation.

Skills

Leadership

Negotiation

CRM

DMS

Coaching

Communication

Customer Service

Desking deals

Financial understanding

Tools

CRM

DMS

Job description

Dealership:L0405 Suburban CDJR Farmington HillsSuburban CDJR of Farmington HillsDrive Your Career Forward with Lithia & DrivewayAt Lithia & Driveway, we're powered by people and driven to deliver results. As one of the largest automotive retailers in North America, we're focused on growing leaders who want to make an impact – both in their store and across the company.We are looking for a Sales Desk Manager to lead, develop, and inspire our Sales team at Suburban CDJR of Farmington Hills. This role is a key driver of performance, culture, and customer experience.Why Join Our Team?We don't just offer jobs – we offer opportunities. Our culture is rooted in values like earning customers for life, improving constantly, and taking ownership of results.At Lithia & Driveway, you'll find:Real opportunities for advancement across a national networkLeadership development and training through our internal learning programsA high-performance culture that recognizes and rewards resultsThe ability to influence store success and shape your teamWhat You'll DoThe Sales Desk Manager is responsible for driving dealership sales performance by supporting and leading the daily sales process, structuring vehicle deals, coaching sales associates, and ensuring an exceptional customer experience. This role serves as a key resource for the sales team by assisting with negotiations, desking deals, inventory management, customer engagement, and sales process compliance while helping the dealership achieve profitability and volume objectives.Structure and desk vehicle deals to maximize profitability and customer satisfaction.Support Sales Consultants throughout the sales process to improve closing performance.Review pricing, trade valuations, lender programs, and payment options.Assist customers with vehicle selection, negotiations, and purchase decisions.Drive achievement of sales, gross profit, volume, and CSI objectives.Monitor sales activity, lead conversion, and showroom performance.Coach and develop Sales Consultants on sales process, product knowledge, and customer engagement.Ensure compliance with dealership policies, OEM standards, and sales procedures.Partner with F&I to facilitate efficient deal flow and vehicle deliveries.Manage inventory pricing, merchandising, and aging inventory strategy.Conduct daily sales meetings and reinforce accountability to performance goals.Help recruit, onboard, and develop top sales talent.Resolve escalated customer concerns professionally and promptly.Maintain accurate reporting, forecasting, and sales documentation.Perform all other duties as assigned by leadership.What You'll Bring3+ years of automotive sales leadership experience in an OEM dealership.Proven success desking deals and driving sales profitability.Strong understanding of finance, lender programs, and trade appraisals.Experience coaching and developing high-performing sales teams.Excellent leadership, communication, and negotiation skills.Ability to analyze performance metrics and execute action plans.Proficiency with CRM, DMS, and automotive desking tools.Strong customer service, organizational, and problem-solving abilities.Professional appearance and customer-focused mindset.Valid driver's license with an acceptable driving record.Total Rewards$80,000.00 - $140,000.00/ per year; This is a performance driven position, eligible for short-term and/or long-term incentives as part of total compensation, which includes base/draw hourly offset, with opportunity to earn commission and/or bonus.Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.We offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.Ready to Lead and Win?If you’re a results-driven leader who’s ready to take ownership, build a winning team, and grow your career with a company that invests in its people—Lithia & Driveway wants to hear from you. Apply today and start driving your future forward with Suburban Nissan of Farmington Hills!About UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.