General Manager

Altitude Trampoline Parks; Illinois; On-site; USD 90,000 - 200,000; Full time

Job summary

An established industry player is seeking a dynamic General Manager to lead operations and create exceptional guest experiences. This role involves managing a diverse team, executing effective sales strategies, and ensuring top-notch guest services. With a focus on growth and wellness, the company offers a vibrant atmosphere where fun and teamwork thrive. If you're passionate about leadership and making a positive impact in an energetic environment, this opportunity is perfect for you.

Qualifications

• Experience in managing teams in entertainment or food and beverage.
• Ability to recruit, motivate, and develop top talent.

Responsibilities

• Oversee all operations and manage a diverse team.
• Execute sales and marketing plans to achieve financial goals.

Skills

Team Management

Sales and Marketing

Guest Services

Recruitment

Leadership

Job description

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We believe in family fun. We believe in celebrating life's moments together. We believe in combining activity and an energetic spirit for friends and family to experience. Where social connectivity, activity, and celebration give way to joy, exhilaration, growth, and wellness.

We believe there's always an opportunity to experience play…another wall to climb, another game of dodgeball, another hoop to shoot, another day to fly on the trapeze or wipe out with friends. Our global presence allows friends and families to share in the experience and enjoy playfulness in many different countries around the world in hopes to make the world a happier place!

We believe in celebrating play and accomplishments and the emotions felt as you experience free play the Altitude way!

The General Manager will assist and execute all aspects of Altitude's operations including guest services, sales and marketing, and staffing. As a leader of the team, the General Manager will assume a critical role in the strengthening of operations and the delivery of the company's business goals. You will have access to support from an established brand, a peer group of other managers from across the Altitude network, as well as the business owners who will ensure you have all the tools to succeed.

Key Responsibilities

General

• Work with and support the franchise owner and support center team
• Coach and develop a large and diverse team through clear written and verbal communication
• Manage all facets of the operation, including regular business performance reporting
• Establish and uphold Altitude standards and expectations
• Oversee Altitude's defined processes around inventory and reporting responsibilities
• Oversee labor and spending for the business, within the park's guidelines
• Develop the team by establishing profitability goals and rewarding positive behavior
  
  

People

• Recruit and hire talent
• Set and hold expectations of accountability with the team, upholding brand standards
• Ensure execution of training programs to equip the team to perform their job functions successfully and deliver positive guest experiences
• Conduct regular department meetings to foster employee engagement, communicate any changes to company policies and procedures, address employee concerns, foster idea-sharing and suggestions for improvement.
• Assure staffing levels meet business needs, while taking into account team member well-being
• Lead and facilitate change management in support of organizational goals.
• Select and develop high-potential staff members to take on greater responsibility and/or internal promotions into higher levels at the park or support center team opportunities
  
  

Sales

• Execute sales and marketing plans in collaboration with the support center team and owners
• Maintain good working relationships with the local community and third parties
• Manage the budget and business plan to meet or exceed planned financial performance, make adjustments as necessary, to adapt to changing situations
  
  

Guest Services

• Create an on-brand Altitude guest experience through superior operations
• Seek out guest feedback and use for management and development
• Maintain a safe and secure facility for all park guests
  
  

Qualifications & Skills

• Experience in managing a team in an entertainment or food and beverage environment or the ability to apply similar experience from other sectors
• Able to recruit, motivate, develop, retain, and promote top talent through thoughtful leadership and genuine concern for team member growth
• Flexibility to work days, some evenings or weekends, and some holidays, as required
• Operate in a fast-paced environment with constant distractions
• Manage the business to deliver a great customer experience and meet targets set
• Act as a mentor and lead by strong example
• Maintain a professional image
  
  

PI268424120

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Entertainment Providers

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