General Manager

RoomsRelay; Fort Lauderdale (FL); On-site; USD 100,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Paid time off

Job summary

RoomsRelay in Fort Lauderdale, FL, a full-service hotel with 140+ rooms near the airport, seeks an experienced General Manager to lead daily operations and elevate guest experiences.

The role requires strong supervision, revenue management, budgeting and HR expertise to drive occupancy, profitability and service quality across all departments.

Qualifications

• Experience leading a hotel or resort operations team.
• Strong understanding of front desk operations, guest services and night audit processes.
• Proven ability to drive revenue, pricing strategies and occupancy.
• Experience in budgeting, financial reporting and cost controls.
• Excellent customer service with a welcoming guest approach.
• Must have IHG, Hilton and renovation experience.

Responsibilities

• Oversee all hotel departments — front desk, housekeeping, food & beverage, and maintenance.
• Lead, motivate, and develop staff to build a high-performing team culture.
• Manage guest relations, resolve concerns, and deliver personalized service.
• Drive revenue management strategies to maximize occupancy and profitability.
• Handle budgeting, financial reporting, and cost controls while maintaining service quality.
• Ensure compliance with health, safety, and hospitality standards.
• Handle reservations and guest inquiries with professional etiquette.
• Partner with HR on staffing, training, performance evaluations, and engagement.
• Use guest feedback and operational data to drive continuous improvement.

Skills

Supervisory experience

Front desk operations

Guest services

Revenue management

Budgeting

HR practices

Renovation experience

Customer service

Staff development

Job description

Location: Fort Lauderdale, FL (near airport)

Compensation: $100,000 – $110,000 per year

Job Type: Full-Time

Full-service, 140+ rooms.

About the Opportunity

A well-established branded hotel near Fort Lauderdale's airport is seeking an experienced General Manager to lead daily operations and elevate the guest experience. This is a high‑impact leadership role for a hands‑on hospitality professional ready to manage a full-service property and drive both team performance and revenue growth.

What You'll Do

• Oversee all hotel departments — front desk, housekeeping, food & beverage, and maintenance — ensuring smooth, coordinated operations
• Lead, motivate, and develop staff at every level to build a strong, high‑performing team culture
• Manage guest relations proactively, resolving concerns and delivering memorable, personalized service
• Drive revenue management strategies, including dynamic pricing and promotions, to maximize occupancy and profitability
• Manage budgeting, financial reporting, and cost controls while maintaining service quality
• Ensure compliance with health, safety, and hospitality standards
• Handle reservations and guest inquiries via multi‑line phone systems with professional etiquette
• Partner with HR on staffing, training, performance evaluations, and employee engagement
• Use guest feedback and operational data to drive continuous improvement

What We're Looking For

• Proven supervisory experience in hotel management or resort operations
• Strong knowledge of front desk operations, guest services, and night audit procedures
• Solid background in revenue management, budgeting, and HR practices
• Excellent customer service skills with a welcoming approach for guests of all backgrounds
• Must have IHG, Hilton and renovation experience.
• Health insurance
• Vision insurance
• Paid time off

If you're ready to lead with energy, purpose, and a passion for hospitality excellence, we'd love to hear from you.