General Manager

EWAN HOSPITALITY LLC; Savannah (GA); On-site; USD 90,000 - 150,000; Full time

Job summary

EWAN HOSPITALITY LLC is seeking a General Manager to lead all hotel operations in a select-service environment. You will oversee Front Desk, Housekeeping, Maintenance, and limited-service F&B to deliver a consistent, high-quality guest experience aligned with brand standards.

The role requires hands-on leadership, a focus on cost control and revenue strategy, and a commitment to staff development and service excellence. Flexible scheduling including weekends and holidays is expected.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.
• Minimum 3–5 years of hotel management experience in select or limited-service environments.
• Proven leadership, financial acumen, and operational expertise.
• Strong communication, problem-solving, and interpersonal skills.
• Experience with hotel systems such as PMS, POS, and revenue management platforms.
• Ability to multitask and make decisions under pressure.
• Open availability and willingness to work weekends and holidays.
• Must be IHG Experienced.

Responsibilities

• Direct and supervise Front Desk, Housekeeping, Maintenance, and limited-service F&B.
• Ensure daily operations meet brand standards, policies, and procedures.
• Recruit, train, mentor, and retain a high-performing team.
• Conduct staff meetings, set goals, and foster a productive culture.
• Monitor guest feedback and online reviews to maintain high service scores.
• Resolve guest issues promptly to ensure a positive experience from check-in to check-out.
• Develop and manage the annual budget, monitor P&L, and implement cost controls.
• Oversee billing, financial reporting, forecasting, and payroll.
• Drive occupancy and revenue with rate and inventory strategies.
• Build relationships with local businesses and partners for demand and group bookings.
• Ensure facilities and equipment meet brand and safety standards.
• Coordinate repairs or improvements as needed and conduct inspections.
• Manage safety protocols and emergency procedures.
• Provide regular updates to ownership/corporate on performance, staffing, and financials.
• Maintain records of operational data, audits, and regulatory documentation.

Skills

Leadership

Financial acumen

Operational excellence

Team development

Communication

Problem solving

Interpersonal skills

IHG experience

Education

Bachelor’s degree in Hospitality Management or related field

Tools

PMS

POS

Revenue management platforms

Job description

Description

As the General Manager at [Hotel Name], you will be responsible for leading all aspects of hotel operations in a select service environment. You will oversee departmental performance, ensure guest satisfaction, and drive financial success. The ideal candidate will be a hands-on leader focused on operational excellence, team development, and delivering a consistent and high-quality guest experience. You will also be responsible for aligning the hotel’s daily activities with company goals, brand standards, and local market dynamics.

Key Responsibilities:

• Operational Oversight:
• Direct and supervise the overall operations of all departments including Front Desk, Housekeeping, Maintenance, and limited-service Food & Beverage areas.
• Ensure that daily operations run efficiently and that brand standards, policies, and procedures are consistently met.
• Team Leadership & Staff Development:
• Recruit, train, mentor, and retain a high-performing team committed to service excellence.
• Conduct regular staff meetings, set performance goals, and foster a collaborative and productive work culture.
• Guest Experience:
• Monitor guest feedback and online reviews to maintain high service scores.
• Resolve guest issues promptly and professionally, ensuring a positive guest experience from check-in to check-out.
• Financial Management:
• Develop and manage the annual budget, monitor P&L performance, and implement cost control strategies.
• Oversee billing, financial reporting, forecasting, and payroll.
• Sales & Revenue Management:
• Drive occupancy and revenue by implementing effective rate and inventory strategies in coordination with the brand or corporate revenue teams.
• Build and maintain relationships with local businesses and community partners to generate demand and group bookings.
• Maintenance & Property Standards:
• Ensure that the hotel facilities and equipment are maintained in accordance with brand and safety standards.
• Conduct regular inspections and coordinate necessary repairs or improvements.
• Safety & Compliance:
• Ensure the hotel complies with all local, state, and brand-related regulations and standards.
• Manage safety protocols and emergency procedures to protect guests and employees.
• Reporting & Communication:
• Provide regular updates to ownership or corporate leadership regarding hotel performance, guest satisfaction, staffing, and financials.
• Maintain accurate records of operational data, audits, and regulatory documentation.

Requirements

Qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.
• Minimum 3–5 years of hotel management experience, preferably in a select service or limited-service environment.
• Proven leadership, financial acumen, and operational expertise.
• Strong communication, problem-solving, and interpersonal skills.
• Experience with hotel systems such as PMS, POS, and revenue management platforms.
• Ability to multitask and make decisions under pressure.
• Open availability and willingness to work a flexible schedule, including weekends and holidays.
• Must be IHG Experienced