General Manager

cleanteamclean; Cleveland (OH); On-site; USD 95,000 - 130,000; Full time

Job summary

CleanTeamClean in Cleveland, OH, is seeking a General Manager to lead the branch operations, oversee P&L, and drive client retention in a fast-paced, labor-driven environment. The role requires managing multi-site field teams, budgeting, and EBITDA performance while ensuring safety and quality standards.

The successful candidate will advance business development, contract expansion, and workforce strategies, with strong emphasis on leadership and customer satisfaction.

Qualifications

• 5+ years of branch/multi-site leadership experience.
• Background in commercial cleaning, janitorial or facility services.
• Proven budget management, cost control and EBITDA growth experience.
• Strong team leadership, conflict resolution, coaching, and strategic planning skills.
• Experience with B2B account management, contract services and recurring revenue.
• Proficient in analyzing operational reports, labor modeling, and production rates.

Responsibilities

• Lead branch operations, multi-site management, and field operations teams.
• Manage full P&L, budgeting, forecasting, and EBITDA performance.
• Control direct labor costs, staffing, overtime, and productivity metrics.
• Drive customer retention, account management, and client satisfaction.
• Oversee janitorial and facility services operations and maintenance support.
• Execute business development strategies and contract expansion.
• Conduct performance management, employee engagement, and succession planning.
• Ensure OSHA compliance, safety standards, and company policies.
• Monitor KPIs such as revenue growth and gross margin.

Skills

Branch leadership

Operations management

Budget management

Workforce management

B2B sales

Account management

Strategic planning

Performance coaching

Conflict resolution

Data analysis

Tools

CRM software

Workforce management software

Labor modeling

Job description

General Manager - Commercial Cleaning & Janitorial Services

Cleveland, Ohio

We are a growing commercial cleaning, janitorial, and facility services company seeking an experienced General Manager to lead branch operations in Cleveland, Ohio.

This leadership role is responsible for P&L management, operations management, workforce leadership, customer retention, and business development within a fast-paced, labor-driven service environment.

Key Responsibilities

Lead branch operations, multi-site management, and field operations teams

Manage full P&L responsibility, budgeting, forecasting, and EBITDA performance

Control direct labor costs, staffing levels, overtime management, and productivity metrics

Drive customer retention, account management, and client satisfaction

Oversee janitorial services, commercial cleaning operations, facility maintenance support services

Execute business development strategies, B2B sales growth, and contract expansion

Conduct performance management, employee engagement initiatives, and succession planning

Ensure compliance with OSHA, safety regulations, quality control standards, and company policies

Monitor KPIs including revenue growth, gross margin, labor percentages, and service delivery metrics

Qualifications

5+ years of experience in branch management, operations management, or multi-site leadership

Background in commercial cleaning, janitorial services, facility management, building services, or service-based industries

Proven success with budget management, cost control, workforce management, and EBITDA growth

Strong skills in team leadership, conflict resolution, performance coaching, and strategic planning

Experience with B2B account management, contract services, and recurring revenue models

Proficient in analyzing operational reports, labor modeling, and production rates

Preferred Experience

Service industry leadership (cleaning, maintenance, security, logistics, staffing, or similar labor-driven operations)

Experience managing hourly workforce environments

CRM or workforce management software experience

Work Environment

Office-based with frequent client site visits throughout the Fort Wayne area

Local travel required

Availability for occasional after-hours customer support

Keywords Included:

• Branch Manager
• General Manager
• Operations Manager
• Commercial Cleaning
• Janitorial Services
• Facility Services
• Workforce Management
• B2B Sales
• Account Management
• Multi-Site Operations
• Service Industry Leadership

Zip codes: 44312, 44141, 44147, 44133, 44313, 44310, 44114, 44115, 44113