General Manager

cleanteamclean; Knoxville (TN); On-site; USD 90,000 - 140,000; Full time

Job summary

cleanteamclean is seeking a General Manager to lead Knoxville branch operations in Tennessee. This leadership role drives P&L, oversees field operations, and directs workforce initiatives to deliver top-tier janitorial services and facility care.

The ideal candidate has 5+ years in branch or multi-site leadership within service industries, with a track record in budgeting, cost control, and client satisfaction. Local travel and after-hours support may be required.

Qualifications

• 5+ years of experience in branch management, operations management, or multi-site leadership.
• Background in commercial cleaning, janitorial services, facility management, or service-based industries.
• Proven success with budget management, cost control, workforce management, and EBITDA growth.

Responsibilities

• Lead branch operations, multi-site management, and field operations teams.
• Manage full P&L responsibility, budgeting, forecasting, and EBITDA performance.
• Control direct labor costs, staffing levels, overtime management, and productivity metrics.
• Drive customer retention, account management, and client satisfaction.
• Oversee janitorial services, commercial cleaning operations, facility maintenance support services.
• Execute business development strategies, B2B sales growth, and contract expansion.
• Conduct performance management, employee engagement initiatives, and succession planning.
• Ensure compliance with OSHA, safety regulations, quality control standards, and company policies.
• Monitor KPIs including revenue growth, gross margin, labor percentages, and service delivery metrics.

Skills

branch management

operations management

P&L management

team leadership

budget management

B2B sales

contract services

customer retention

KPI analysis

employee engagement

Tools

CRM software

workforce management software

Job description

General Manager - Commercial Cleaning & Janitorial Services

Knoxville, TN

We are a growing commercial cleaning, janitorial, and facility services company seeking an experienced General Manager to lead branch operations in Knoxville, Tennessee.

This leadership role is responsible for P&L management, operations management, workforce leadership, customer retention, and business development within a fast-paced, labor-driven service environment.

Key Responsibilities

Lead branch operations, multi-site management, and field operations teams

Manage full P&L responsibility, budgeting, forecasting, and EBITDA performance

Control direct labor costs, staffing levels, overtime management, and productivity metrics

Drive customer retention, account management, and client satisfaction

Oversee janitorial services, commercial cleaning operations, facility maintenance support services

Execute business development strategies, B2B sales growth, and contract expansion

Conduct performance management, employee engagement initiatives, and succession planning

Ensure compliance with OSHA, safety regulations, quality control standards, and company policies

Monitor KPIs including revenue growth, gross margin, labor percentages, and service delivery metrics

Qualifications

5+ years of experience in branch management, operations management, or multi-site leadership

Background in commercial cleaning, janitorial services, facility management, building services, or service-based industries

Proven success with budget management, cost control, workforce management, and EBITDA growth

Strong skills in team leadership, conflict resolution, performance coaching, and strategic planning

Experience with B2B account management, contract services, and recurring revenue models

Proficient in analyzing operational reports, labor modeling, and production rates

Preferred Experience

Service industry leadership (cleaning, maintenance, security, logistics, staffing, or similar labor-driven operations)

Experience managing hourly workforce environments

CRM or workforce management software experience

Work Environment

Office-based with frequent client site visits throughout the Fort Wayne area

Local travel required

Availability for occasional after-hours customer support

Keywords Included:

Branch Manager General Manager Operations Manager Commercial Cleaning Janitorial Services Facility Services Workforce Management B2B Sales Account Management Multi-Site Operations Service Industry Leadership

Zip codes: 37901, 37902, 37929, 37995, 37922, 37934, 37919