General Manager

Clean Team; Knoxville (TN); On-site; USD 90,000 - 140,000; Full time

Job summary

Clean Team in Knoxville, TN is seeking an experienced General Manager to lead our commercial cleaning and janitorial branch, drive growth and service excellence.

You will own P&L, budgeting, and EBITDA, supervise field teams, manage staffing, and pursue new business with a focus on B2B contracts.

The role requires strong leadership, safety compliance, and a data-driven approach to improve productivity and customer satisfaction.

Qualifications

• 5+ years of branch or multi-site leadership experience.
• Background in commercial cleaning or facility services.
• Proven budget, cost control, and EBITDA growth success.
• Strong team leadership, coaching, and strategic planning skills.
• Experience in B2B account management, contracts, and recurring revenue.
• Ability to analyze reports, labor models, and productivity metrics.

Responsibilities

• Lead branch operations across sites and field teams.
• Own P&L, budgeting, forecasting, and EBITDA performance.
• Control direct labor costs, staffing, overtime, and productivity.
• Drive customer retention, account management, and client satisfaction.
• Oversee janitorial services and facility maintenance operations.
• Execute business development strategies and contract expansion.
• Manage performance, employee engagement, and succession planning.
• Ensure OSHA compliance and safety standards.
• Monitor KPIs like revenue growth, gross margin, labor, and service delivery.

Skills

Branch management

Operations management

Multi-site leadership

Budget management

EBITDA growth

Team leadership

Performance coaching

Strategic planning

B2B account management

Contract services

Recurring revenue models

Labor modeling

Production rates

CRM software

Workforce management software

Tools

CRM software

Workforce management software

Job description

General Manager - Commercial Cleaning & Janitorial Services

Knoxville, TN

We are a growing commercial cleaning, janitorial, and facility services company seeking an experienced General Manager to lead branch operations in Knoxville, Tennessee.

This leadership role is responsible for P&L management, operations management, workforce leadership, customer retention, and business development within a fast-paced, labor-driven service environment.

Key Responsibilities

• Lead branch operations, multi-site management, and field operations teams
• Manage full P&L responsibility, budgeting, forecasting, and EBITDA performance
• Control direct labor costs, staffing levels, overtime management, and productivity metrics
• Drive customer retention, account management, and client satisfaction
• Oversee janitorial services, commercial cleaning operations, facility maintenance support services
• Execute business development strategies, B2B sales growth, and contract expansion
• Conduct performance management, employee engagement initiatives, and succession planning
• Ensure compliance with OSHA, safety regulations, quality control standards, and company policies
• Monitor KPIs including revenue growth, gross margin, labor percentages, and service delivery metrics

Qualifications

• 5+ years of experience in branch management, operations management, or multi-site leadership
• Background in commercial cleaning, janitorial services, facility management, building services, or service-based industries
• Proven success with budget management, cost control, workforce management, and EBITDA growth
• Strong skills in team leadership, conflict resolution, performance coaching, and strategic planning
• Experience with B2B account management, contract services, and recurring revenue models
• Proficient in analyzing operational reports, labor modeling, and production rates

Preferred Experience

• Service industry leadership (cleaning, maintenance, security, logistics, staffing, or similar labor-driven operations)
• Experience managing hourly workforce environments
• CRM or workforce management software experience

Work Environment

• Office-based with frequent client site visits throughout the Fort Wayne area
• Local travel required
• Availability for occasional after-hours customer support

Keywords Included:

• Branch Manager • General Manager • Operations Manager • Commercial Cleaning • Janitorial Services • Facility Services • Workforce Management • B2B Sales • Account Management • Multi-Site Operations • Service Industry Leadership

Zip codes: 37901, 37902, 37929, 37995, 37922, 37934, 37919