General Manager

Clean Team, Inc.; Town of Tonawanda (NY); On-site; USD 80,000 - 120,000; Full time

Job summary

Clean Team, Inc. in the Town of Tonawanda is seeking a dynamic General Manager to lead branch operations, drive customer retention, and achieve profitability. The GM will oversee business growth, operational excellence, and team development while ensuring high levels of customer satisfaction.

Ideal candidates will have over 5 years of management experience, strong leadership skills, and a focus on financial performance. Office-based with travel for client visits, this role requires engagement with clients and staff.

Qualifications

• 5+ years of experience managing multi-site or branch operations.
• Demonstrated success in achieving sales, profitability, and operational goals.
• Strong leadership, communication, and analytical skills.

Responsibilities

• Lead, mentor, and develop branch management, office, and sales teams.
• Drive branch profitability and efficiency through disciplined cost management.
• Achieve branch sales goals through service expansion and new business.

Skills

Leadership

Communication

Analytical skills

Customer focus

Job description

Top Commercial Cleaning and Janitorial Services Company seeking General Manager

We're seeking a dynamic and results-driven General Manager (GM) to lead branch operations, drive customer retention, and achieve profitability goals. As the lead over the branch, the GM oversees business growth, operational excellence, and team development while ensuring a high level of customer satisfaction and employee engagement.

Execution Excellence

Key Responsibilities

Leadership & Team Development

• Lead, mentor, and develop branch management, office, and sales teams.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Conduct performance reviews and implement succession planning.
• Decrease unplanned turnover by promoting engagement and professional development.

Customer Retention & Relationship Management

• Build and maintain strong, trust-based relationships with clients.
• Personally visit and engage with top accounts to ensure satisfaction and retention.
• Anticipate customer needs and proactively address issues.
• Implement customer retention strategies and succession planning for key accounts.

Financial & Operational Management

• Drive branch profitability and efficiency through disciplined cost management.
• Manage direct labor costs and total labor of service sales.
• Monitor budgets, pricing, and production rates to meet EBITDA targets.
• Control overtime and ensure adherence to company financial policies.

Sales & Growth

• Achieve branch sales goals through service expansion, product sales, and new business.
• Partner with leadership to identify and develop high-potential accounts.
• Leverage marketing and referral channels to drive sustainable growth.
• Train managers to support sales and upselling initiatives.

Strategic Leadership

• Contribute to company-wide best practices and process improvements.
• Collaborate with executives on performance reviews and pilot programs.
• Lead succession planning for key branch roles to ensure long-term success.

Performance Metrics

• Annual branch revenue and EBITDA growth.
• Customer retention and satisfaction.
• Labor cost control and profitability targets.
• Employee retention and leadership development.

Qualifications

• 5+ years of experience managing multi-site or branch operations.
• Demonstrated success in achieving sales, profitability, and operational goals.
• Strong leadership, communication, and analytical skills.
• Experience managing budgets, labor costs, and data-driven performance metrics.
• Knowledge of compliance, safety, and industry best practices.

Working Conditions

• Office-based with frequent client site visits.
• Some travel is required for meetings, customer visits, and training.
• Availability for after-hours customer support as needed.

Core Competencies

• Strategic Leadership
• Financial Acumen
• Customer Focus
• Team Development
• Execution Excellence

Zip codes: 14201, 14202, 14203, 14204, 14206, 14207, 14208, 14209, 14210, 14211