General Manager

Clean Team, Inc.; Knoxville (TN); On-site; USD 90,000 - 130,000; Full time

Job summary

Clean Team, Inc. in Knoxville, TN is seeking a seasoned General Manager for our commercial cleaning, janitorial, and facility services division. You will lead branch operations, manage multiple sites, and drive service quality and profitability.

You will oversee P&L, budgeting, labor optimization, and safety compliance while expanding client relationships and new business opportunities in the local market. The role requires strategic leadership, strong communication with clients and teams, and a

Qualifications

• 5+ years of branch or multi-site management experience.
• Background in commercial cleaning or facility services.
• Proven budget management, cost control, and EBITDA growth.
• Strong team leadership, coaching, and strategic planning skills.
• Experience with B2B account management and contract services.
• Proficient in analyzing operational reports and labor modeling.

Responsibilities

• Lead branch operations, multi-site management, and field teams.
• Manage full P&L, budgeting, forecasting, and EBITDA.
• Control direct labor costs, staffing, overtime, and productivity.
• Drive customer retention, account management, and client satisfaction.
• Oversee janitorial services, cleaning operations, and facility maintenance.
• Execute business development strategies and contract expansion.
• Ensure OSHA compliance, safety standards, and quality control.

Skills

Branch management

Operations management

Team leadership

Strategic planning

B2B account management

Contract services

Recurring revenue models

Workforce management

Conflict resolution

Performance coaching

Tools

CRM software

Workforce management software

Job description

General Manager – Commercial Cleaning & Janitorial Services

Knoxville, TN

We are a growing commercial cleaning, janitorial, and facility services company seeking an experienced General Manager to lead branch operations in Knoxville, Tennessee.

Key Responsibilities

• Lead branch operations, multi-site management, and field operations teams
• Manage full P&L responsibility, budgeting, forecasting, and EBITDA performance
• Control direct labor costs, staffing levels, overtime management, and productivity metrics
• Drive customer retention, account management, and client satisfaction
• Oversee janitorial services, commercial cleaning operations, facility maintenance support services
• Execute business development strategies, B2B sales growth, and contract expansion
• Conduct performance management, employee engagement initiatives, and succession planning
• Ensure compliance with OSHA, safety regulations, quality control standards, and company policies
• Monitor KPIs including revenue growth, gross margin, labor percentages, and service delivery metrics

Qualifications

• 5+ years of experience in branch management, operations management, or multi-site leadership
• Background in commercial cleaning, janitorial services, facility management, building services, or service-based industries
• Proven success with budget management, cost control, workforce management, and EBITDA growth
• Strong skills in team leadership, conflict resolution, performance coaching, and strategic planning
• Experience with B2B account management, contract services, and recurring revenue models
• Proficient in analyzing operational reports, labor modeling, and production rates

Preferred Experience

• Service industry leadership (cleaning, maintenance, security, logistics, staffing, or similar labor-driven operations)
• Experience managing hourly workforce environments
• CRM or workforce management software experience

Work Environment

• Office-based with frequent client site visits throughout the Fort Wayne area
• Local travel required
• Availability for occasional after-hours customer support

Keywords

• General Manager
• Operations Manager
• Commercial Cleaning
• Janitorial Services
• Facility Services
• Workforce Management
• B2B Sales
• Account Management
• Multi-Site Operations
• Service Industry Leadership

Zip codes: 37901, 37902, 37929, 37995, 37922, 37934, 37919