General Manager

WHC OH LLC; Cincinnati (OH); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Comprehensive benefits

Unlimited PTO

401(k) with company match

Paid holidays

Career growth

Executive leadership role

Impactful leadership opportunity

Job summary

zTrip is seeking a General Manager in Cincinnati to lead daily transportation operations, build high-performing teams, and drive growth. You will shape service quality, customer experience, and market execution while upholding safety and compliance.

You will mentor and develop managers, monitor KPIs, and implement strategic initiatives to optimize profitability and growth in a fast-paced environment. This role offers significant leadership impact and opportunities to shape the future of

Qualifications

• 5+ years of leadership experience in operations, transportation, logistics, hospitality, service, or a related industry.
• Proven ability to lead and develop high-performing teams in a fast-paced environment.
• Strong communication, problem-solving, and decision-making abilities.
• Experience with budgeting, financial management, and operational metrics.
• Ability to manage multiple priorities and drive continuous improvement.

Responsibilities

• Oversee day-to-day transportation operations and market performance.
• Develop and execute strategies to improve efficiency, service quality, and profitability.
• Lead managers, supervisors, and staff with a focus on accountability and growth.
• Monitor KPIs and drive data-informed improvements across departments.
• Ensure safety, compliance, and exceptional customer service standards.
• Collaborate with leadership to plan growth and market expansion.

Skills

Leadership

Operations management

Team development

Strategic planning

Budgeting

Job description

General Manager

Lead Operations. Inspire Teams. Drive Results.

Join zTrip in Cincinnati, OH

zTrip, one of North America's largest transportation providers, is seeking an experienced and motivated General Manager to lead our Cincinnati market. This critical leadership role is responsible for overseeing daily operations, developing high-performing teams, driving business growth, and ensuring exceptional service delivery across the organization.

The ideal candidate is a strategic, hands-on leader who thrives in a fast-paced environment and has a passion for operational excellence, employee development, and customer satisfaction. Your leadership will directly influence market performance, team success, and the continued growth of zTrip in the Cincinnati community.

What We Offer as a General Manager

• Comprehensive Medical, Dental, Vision, and Life Insurance
• Unlimited Paid Time Off (PTO)
• 401(k) with Company Match up to 3%
• Paid Holidays
• Professional Growth and Advancement Opportunities
• Executive Leadership Role with Significant Organizational Impact
• Opportunity to Shape the Future of Transportation in Cincinnati

Key Responsibilities of a General Manager:

Operations Leadership

• Oversee all day-to-day business and transportation operations
• Develop and execute strategies that improve operational efficiency, service quality, and overall performance
• Ensure the effective utilization of personnel, fleet assets, and company resources
• Monitor operational results and implement continuous improvement initiatives
• Maintain a strong focus on customer satisfaction and service excellence
• Drive organizational performance through effective planning and execution

Team Leadership & Development

• Lead, mentor, and develop managers, supervisors, and support staff
• Foster a culture of accountability, teamwork, professionalism, and respect
• Establish clear goals, performance expectations, and development plans
• Support recruiting, training, succession planning, and employee retention efforts
• Promote employee engagement and create a positive, results-oriented work environment
• Encourage collaboration and open communication across departments

Business Performance & Growth

• Monitor key performance indicators (KPIs) and operational metrics
• Identify opportunities to improve productivity, profitability, and customer experience
• Develop and implement strategies that support business growth and market expansion
• Partner with leadership to achieve revenue and operational objectives
• Analyze performance trends and make data-driven business decisions
• Lead initiatives that strengthen market presence and competitive positioning

Safety & Compliance

• Ensure compliance with all company policies, procedures, and transportation regulations
• Champion a culture focused on safety, accountability, and operational excellence
• Monitor compliance standards and implement corrective actions when necessary
• Conduct regular operational reviews to ensure quality and regulatory compliance
• Maintain high standards of service, safety, and professionalism throughout the organization

Financial Management

• Oversee budgets, operational expenses, and cost-control initiatives
• Monitor financial performance and identify opportunities for increased efficiency
• Support forecasting, planning, and resource allocation efforts
• Drive profitability while maintaining exceptional service standards
• Partner with executive leadership on long-term strategic planning and growth initiatives

Qualifications of a General Manager:

• 5+ years of leadership experience in operations, transportation, logistics, hospitality, service, or a related industry
• Proven success managing teams, operations, and performance objectives
• Strong leadership, coaching, and team-building skills
• Excellent communication, problem-solving, and decision-making abilities
• Experience with budgeting, financial management, and operational metrics
• Ability to manage multiple priorities in a fast-paced environment
• Results-driven mindset with a focus on customer service and continuous improvement
• Strong organizational and time-management skills
• Experience leading cross-functional teams and driving organizational success

Why Join zTrip?

• Join one of North America's leading transportation networks
• Make a direct impact on business growth, operational performance, and customer satisfaction
• Lead a dedicated team committed to serving the Cincinnati community
• Work alongside talented professionals in a collaborative environment
• Enjoy long-term career growth and advancement opportunities
• Play a key role in shaping the future of transportation services