Transportation Operations Manager

WHC Worldwide, Inc.; Galveston (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

PTO

Paid Holidays

401(k) with Match

Career Growth

Team Environment

Job summary

zTrip in Galveston is seeking a Transportation Operations Manager to lead daily activities, develop teams, and ensure safe, reliable service for passengers and drivers.

Ideal candidates will drive safety, customer focus, and continuous improvement while coordinating dispatch, fleet, and office staff to meet service goals in a fast-paced environment.

Qualifications

• Leadership experience in transportation, logistics, or operations management.
• Strong communication and interpersonal abilities.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Analytical, problem-solving, and decision-making skills.

Responsibilities

• Provide leadership, direction, and daily support to dispatchers, drivers, office staff, and operations personnel.
• Assist with recruiting, onboarding, training, and employee development initiatives.
• Foster a culture focused on safety, accountability, teamwork, and customer service.
• Conduct coaching sessions and performance reviews to support employee success.
• Encourage effective communication and collaboration across departments.
• Develop and mentor future leaders within the organization.
• Oversee daily transportation operations to ensure efficient, safe, and reliable service delivery.
• Monitor staffing levels, scheduling, and operational performance.
• Coordinate with dispatch and fleet teams to maintain service readiness.
• Ensure compliance with company policies, safety standards, and transportation regulations.
• Identify opportunities to improve operational efficiency and service quality.
• Support strategic initiatives designed to enhance productivity and customer satisfaction.
• Promote a customer-first approach throughout all areas of the operation.
• Assist with resolving escalated customer and driver concerns professionally and effectively.
• Build strong relationships with employees, passengers, and community partners.
• Monitor service quality and implement improvements that enhance the overall transportation experience.
• Represent zTrip in a professional manner within the local community.
• Review operational reports, performance metrics, and KPIs.
• Drive initiatives focused on improving productivity, service reliability, and operational performance.
• Collaborate with senior leadership to achieve business objectives and growth goals.
• Support workforce planning, forecasting, and operational reporting activities.
• Recommend and implement process improvements that promote long-term success.

Skills

Leadership

Team management

Communication

Problem solving

Organizational skills

Analytical skills

Customer service orientation

Tools

Microsoft Office

Operational reporting systems

Job description

Lead Teams. Optimize Operations. Keep Transportation Moving.

zTrip, one of North America's largest transportation providers, is dedicated to delivering safe, reliable, and customer-focused transportation solutions. As our Galveston operation continues to grow, we are seeking a dynamic and results-driven Transportation Operations Manager to oversee daily operations, support team development, and ensure outstanding service for our passengers and drivers.

This position is ideal for a hands-on leader who excels in a fast-paced environment, enjoys developing people, and is committed to operational excellence, safety, and continuous improvement.

What We Offer as a Transportation Operations Manager:

• Medical, Dental, Vision, and Life Insurance
• Paid Time Off (PTO)
• Paid Holidays
• 401(k) with Company Match
• Career Growth and Advancement Opportunities
• Stable, Year-Round Employment
• Collaborative and Team-Focused Work Environment

What You'll Do as a Transportation Operations Manager:

Leadership & Team Management

• Provide leadership, direction, and daily support to dispatchers, drivers, office staff, and operations personnel.
• Assist with recruiting, onboarding, training, and employee development initiatives.
• Foster a culture focused on safety, accountability, teamwork, and customer service.
• Conduct coaching sessions and performance reviews to support employee success.
• Encourage effective communication and collaboration across departments.
• Develop and mentor future leaders within the organization.

Operations Management

• Oversee daily transportation operations to ensure efficient, safe, and reliable service delivery.
• Monitor staffing levels, scheduling, and operational performance.
• Coordinate with dispatch and fleet teams to maintain service readiness.
• Ensure compliance with company policies, safety standards, and transportation regulations.
• Identify opportunities to improve operational efficiency and service quality.
• Support strategic initiatives designed to enhance productivity and customer satisfaction.

Customer & Driver Experience

• Promote a customer-first approach throughout all areas of the operation.
• Assist with resolving escalated customer and driver concerns professionally and effectively.
• Build strong relationships with employees, passengers, and community partners.
• Monitor service quality and implement improvements that enhance the overall transportation experience.
• Represent zTrip in a professional manner within the local community.

Performance & Continuous Improvement

• Review operational reports, performance metrics, and key performance indicators (KPIs).
• Drive initiatives focused on improving productivity, service reliability, and operational performance.
• Collaborate with senior leadership to achieve business objectives and growth goals.
• Support workforce planning, forecasting, and operational reporting activities.
• Recommend and implement process improvements that promote long-term success.

Qualifications of a Transportation Operations Manager:

• Previous leadership experience in transportation, logistics, operations management, fleet services, customer service, or a related field preferred.
• Strong leadership, coaching, and employee development skills.
• Excellent communication and interpersonal abilities.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Strong analytical, problem-solving, and decision-making skills.
• Highly organized with exceptional attention to detail.
• Results-oriented with a focus on accountability and continuous improvement.
• Proficiency in Microsoft Office and operational reporting systems.

Why Join zTrip?

• Join one of North America's largest transportation providers.
• Play a key leadership role in a growing operation.
• Make a direct impact on service quality, operational performance, and customer satisfaction.
• Help create a positive experience for both drivers and passengers.
• Work for a company committed to innovation, safety, and operational excellence.
• Enjoy long-term career growth and advancement opportunities.
• Make a meaningful contribution to transportation services throughout the Galveston community.