General Manager

The Cube Chicago; Chicago (IL); On-site; USD 120,000 - 180,000; Full time

Job summary

The Cube Chicago is seeking a General Manager to lead a premium socialising and entertainment venue. You will oversee 150+ staff across F&B and attractions, ensuring top-notch operations, service and safety standards. Salary to be discussed in interview.

As GM you will drive performance, manage budgets, collaborate with senior management, and maintain brand-aligned marketing and guest experiences.

Qualifications

• Must have GM experience in leisure/hospitality.
• Proven P&L and KPI management capabilities.
• Leadership of large teams (150+).
• Experience with F&B operations and attractions.
• Strong English communication skills.

Responsibilities

• Oversee venue operations across F&B, attractions and sales.
• Maintain high standards of customer service, safety and cleanliness.
• Lead management team of 4 and staff of 100+.
• Liaise with senior management, partners, suppliers and media.
• Provide timely performance reporting and daily departmental venue reports.
• Document staff and customer issues per procedures.
• Oversee IT infrastructure, booking, ticketing and POS systems.
• Ensure on-site marketing and communications stay within brand.
• Maintain safety and compliance standards.
• Assist with Cube operation knowledge as needed.

Skills

General GM experience

Hospitality/Leisure mgmt

P&L management

KPIs & performance

Operations management

HR procedures

Health & Safety

MS Office/tech

Staff leadership

English communications

Tools

POS Systems

Booking Systems

Ticketing systems

Job description

JobTitle

General Manager

Location

THE CUBE Chicago

Role Description

The General Manager of The Cube Chicago is responsible forleading a premium competitive socialising and entertainment attraction. Youwill lead a team of 150+, across F&B and Attractions, ensuring the higheststandard of operation at all times.

Salary to be discussed in interview.

Essential Duties and Responsibilities

• Ensuringhigh performing operational and financial management of the venue acrossF&B, attractions and sales.
• Ensuringefficient customer throughput, maintenance, customer service, experiential andcleanliness standards.
• Recruiting,deploying, motivating and managing a management team of 4 and an operationalstaff team of 100+.
• Liaisingdirectly with Urban Playground senior management, and stakeholders includingpartners, suppliers, neighbors and the media.
• Providingtimely and accurate performance information to Urban Playground management, includingproducing a daily report for each department and for the venue overall.
• Dealingwith and documenting staff and customer issues using the correct companyprocedures.
• Responsibilityfor management of IT Infrastructure, Booking Systems, Ticketing and POSSystems.
• Ensuringon site Marketing & Communications are within brand parameters.
• Ensuringthat Safety and Compliance standards are kept high at all times.
• Agood knowledge of Cube operation, to be able to help when needed.

Other Duties andResponsibilities

• Ensure all staff havecompleted any relevant training.
• Proactivelycontribute to and suggest ways of improving company processes andprocedures.

Skills

Technical

• Strong, proven experience in a General Manager position.
• Experience working in a leisure, visitorattraction, entertainment or hospitality setting.
• Experience of managing multi-faceted food andbeverage operations.
• Experience directly overseeing Profit &Loss.
• Experience of working to and achieving clearKPIs.
• Excellent understand of general operations andsoft facilities management.
• Good understanding of Health & Safetymanagement and statutory compliance obligations.
• Good understanding of HR procedures.
• Good understanding of technology includingMicrosoft Office.

Personal

• Willingness to work regular evenings and weekends
• Positive, ‘Can do’attitude,willing to help others.
• Behave with discretion, honesty andprofessional integrity at all times.
• Ability to workindependently with strong leadership qualities.
• Excellent attention todetail and organization.
• Ability to think on yourfeet and adapt.
• Excellent verbal andwritten English is required for this role.