Game Ambassador

Attractions - The Cube Chicago; Chicago (IL); On-site; USD 22,000 - 30,000; Full time

Job summary

The Cube in Chicago is seeking a Game Ambassador to deliver a high-energy, immersive entertainment experience at the 21 CUBEs. You will host games, check-in guests, and ensure smooth entry while maintaining a welcoming atmosphere.

You must be available on Thursday through Sunday evenings during the holiday season, comfortable performing in front of groups, and capable of learning game rules quickly. Fluency in English and the ability to work in a fast-paced team are essential.

Qualifications

• 1 year of customer service experience.
• Experience in a presenting or performing role.
• Experience in a competitive socialising or games venue.
• Experience working in high volume venues.
• Experience working in large teams as well as independently.

Responsibilities

• Providing an energetic and enthusiastic performance of ‘Game show host’ for every customer, including groups and party bookings.
• Explaining and enforcing rules of each game.
• Operate the CUBEs to determine a win or loss.
• Learn and familiarise yourself with all games, including set up and rules.
• Learn the procedures for cloakroom, check-in, briefing and group bookings to ensure smooth entry to the venue.
• Maintain a clean and presentable service area at all times.
• Assist in setting up the venue before opening and closing down at night.

Skills

Customer service

Presentation/performing

Games/venue experience

High-volume environments

Team collaboration / independence

Job description

Job Title: Game Ambassador

Department: Attractions

Location: Chicago

Must have flexible availability to work evenings on Thursdays, Fridays, Saturdays and Sundays, throughout the holiday season.

Role Description

Working in the attractions team you are responsible for the delivery of a high class, immersive entertainment operation. You will work at any of the 21 CUBEs, playing the role of game show host, and on the check-in and briefing desks to welcome customers to the venue.

Essential Duties and Responsibilities

• Providing an energetic and enthusiastic performance of ‘Game show host’ for every customer, including groups and party bookings.
• Explaining and enforcing rules of each game.
• Operate the CUBEs to determine a win or loss.
• Learn and familiarise yourself with all games, including set up and rules.
• Learn the procedures for cloakroom, check-in, briefing and group bookings to ensure smooth entry to the venue.
• Maintain a clean and presentable service area at all times.
• Assist in setting up the venue before opening and closing down at night.

Other Duties and Responsibilities

• Ensure all training is completed in a timely manner.
• Proactively contribute to and suggest ways of improving company processes and procedures.
• Assisting in the onboarding of newer members of the team.

Skills

Technical

• 1 year of Customer Service experience.
• Experience in a presenting or performing role.
• Experience in a competitive socialising or games venue.
• Experience working in high volume venues.
• Experience working in large teams as well as independently.

Personal

• Confident, engaging and enthusiastic manner.
• Flexibility to work regular evenings and weekends.
• Positive, ‘Can do’ attitude, picking up any additional responsibilities to help the wider team.
• A keen eye for detail, never compromising on standards and keen to deliver an amazing service.
• Ability to think on your feet and adapt.
• Excellent verbal and written English is required for this role.

The Cube is and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, The Cube also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates and Vendors.