Attractions Supervisor

Attractions - The Cube Chicago; Chicago (IL); Vor Ort; USD 55.000 - 75.000; Vollzeit

Zusammenfassung

The Cube in Chicago is seeking an Attractions Supervisor to lead the attractions team on shift, delivering a high-class, immersive entertainment experience across 21 CUBEs.

You will supervise 80+ hosts, rotate staff to match customer flow, escalate issues, learn games, and deputise for the Attractions Managers to maintain outstanding service.

Excellent verbal and written English is required; you should be flexible to work evenings and weekends and contribute to process improvements.

Qualifikationen

• 5 years of customer service experience.
• Experience in presenting or performing roles.
• Experience in competitive socialising or games venues.
• Experience working in high volume venues.
• Experience leading large teams and working independently.

Aufgaben

• Supervising the department on shift, ensuring team members provide suitable performance for every customer.
• Rotating staff during shifts according to customer flow.
• Escalating issues to the correct superior staff.
• Learn and familiarise with all games, including setup and rules.
• Maintain a clean and presentable service area at all times.
• Assist in setting up the venue before opening.
• Assume the role of CUBE host when required.
• Deputise in absence of Attractions Managers.
• Complete daily Duty reports.
• Organise group bookings with Group Bookings team.

Kenntnisse

Customer Service

Public Speaking

Games Venue Experience

High Volume Venue

Team Leadership

Jobbeschreibung

Job Title

Attractions Supervisor

Department

Attractions

Location

Chicago

Role Description

Supporting the attractions managers and leading the attractions team on shift, you are responsible for the delivery of a high class, immersive entertainment operation. Supervising a team of 80+ hosts, working across 21 CUBEs, ensuring the best customer experience.

Essential Duties and Responsibilities

• Supervising the department on shift, ensuring attractions team members are providing a suitable performance of ‘Game show host’ for every customer.
• Rotating staff as required during shifts according to customer flow.
• Escalating any issues to the correct superior staff.
• Learn and familiarise yourself with all games, including set up and rules.
• Maintain a clean and presentable service area at all times.
• Assist in setting up the venue before opening.
• When required to, assuming the role of CUBE host to help.
• Deputise in the absence of Attractions Managers.
• Complete daily Duty reports.
• Organise group bookings with the Group Bookings team.

Other Duties and Responsibilities

• Ensure all training is promptly completed and documented.
• Proactively contribute to and suggest ways of improving company processes.
• Implement new procedures as directed by senior team.
• Assisting in the onboarding and upskilling of newer members of the team.

Skills

Technical

• 5 years of Customer Service experience.
• Experience in a presenting or performing role.
• Experience in a competitive socialising or games venue.
• Experience working in high volume venues.
• Experience leading large teams as well as working independently.

Personal

• Confident and enthusiastic manner.
• Flexibility to work regular evenings and weekends.
• Positive, ‘Can do’ attitude, picking up any additional responsibilities to help the wider team.
• Engaging and pleasant persona to extend the customer experience.
• A keen eye for detail, never compromising on standards and keen to deliver an amazing service.
• Ability to think on your feet and adapt to changes.
• Excellent verbal and written English is required for this role.

THE CUBE is an entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, The Cube also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates and Vendors.