General Manager

Gordon Ramsay Restaurants; Chicago (IL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401(k)

Flex Time

Employee Assistance Program

Training & Development

Staff discounts (US & UK)

Friends & Family discounts

Job summary

Gordon Ramsay Restaurants in Chicago seeks a driven General Manager to lead operations and uphold world-class hospitality standards. This role demands strong leadership, staff development, and a hands-on approach to delivering exceptional guest experiences.

You will be responsible for achieving quality service, maintaining brand standards, and managing Food Safety and health compliance in a high-energy restaurant environment.

Qualifications

• Proven experience as a General Manager in a restaurant.
• Track record of leading high-volume hospitality operations.
• Strong leadership and people development skills.
• Detail-oriented with focus on brand standards and food quality.
• Excellent verbal and written communication with stakeholders.
• Ability to manage multiple tasks and cross-functional relationships.

Responsibilities

• Lead restaurant operations to ensure guest satisfaction and consistent service.
• Inspire and manage the team to deliver outstanding food and hospitality.
• Ensure Health & Safety and Food Safety compliance.
• Oversee supply chain, stock control and P&L targets.
• Coordinate resources and budget to meet financial objectives.

Skills

Leadership

General Manager experience

High-volume restaurant

Attention to food quality

Recruiting & team development

Communication

Multitasking

Job description

Gordon Ramsay Burger brings Chef Gordon Ramsay’s passion for elevated comfort food to the heart of Chicago.

Known for its bold flavors, signature burgers, and unforgettable dining experiences, the brand combines high energy with world-class hospitality in a stylish, welcoming environment.

We are seeking a driven, experienced, and hands-on General Manager to join our leadership team. This team member will lead the operation while upholding the Gordon Ramsay Restaurants standard of excellence.

The General Manager must have:

• The motivation and leadership skill to represent the Gordon Ramsay Brand and its world class hospitality standards
• Previous experience as a General Manager within a restaurant
• Previous experience in a high-volume restaurant
• A keen eye for detail to ensure delivery of the Hell’s Kitchen brand standards and the highest levels of food quality at all times
• A proven track record of recruiting, developing, motivating and retaining a high performing kitchen team
• A strong personality, with confidence and enthusiasm to lead the team in the day to day running of the operation
• Exceptional communication skills – verbal and written – to ensure clear communication with all stakeholders
• Ability to multitask and effectively manage relationships at all levels

Key Accountabilities:

• Be responsible for effective execution of the operation, whilst ensuring consistent presentation and guest satisfaction in a lively restaurant and bar, interacting with guests and making each visit a memorable one!
• Being a leader, effectively managing the team and driving quality service and standards
• Responsibility for leading, inspiring and motivating the team to achieve loyalty and retention
• Responsible for the overall compliance of Health & Safety, and Food Safety to both statutory, and Gordon Ramsay Restaurants standards
• Ensuring the supply chain and stock control is effectively managed and controlled in keeping with the concept and in line with Gordon Ramsay Restaurant standards
• Effective management of targets set
• Effectively coordinate, control and manage all resources and commercials to deliver all targets of the P&L

What’s in it for you:

• 401 (k)
• Flex Time
• Employee Assistance Program offering counseling, assistance for personal, financial, and legal issues, self-help resource benefits, personal and professional coaching, wellness benefits, and much more!
• Access to our world-class training & development opportunities globally
• Work with and learn from extraordinary culinary and front-of house talent in a diverse, energizing and professional restaurant environment
• A fantastic staff discount in US & UK restaurants
• Discount for your Friends & Family in all US & UK Restaurants

At Gordon Ramsay Restaurants, we are driven to be an inclusive employer, we are devoted to creating an environment where our amazing teams can thrive, and our aim is to put people at the heart of everything we do. We want our teams to be their authentic self and we truly celebrate diversity in every sense.

We are successful at what we do by cultivating talented teams with diverse skills & backgrounds. Everyone is welcome in our Gordon Ramsay Restaurants family. As we continue to grow and build the business, we are committed to putting diversity, equality, and inclusion at the forefront.